FAQs
What are the primary responsibilities of the Rec & Proofing Rep 5?
The primary responsibilities include daily/weekly/monthly reconciliation of accounts, following up on outstanding breaks, responding to customer inquiries, reporting SLA breaches, and strictly following SOPs in reconciliation tasks.
What qualifications are required for this role?
Candidates should have 2-4 years of relevant experience in account reconciliation, Finance, or Operations within a financial institution and a high school diploma or equivalent.
Is prior experience in financial institutions mandatory?
While not mandatory, 2-4 years of relevant experience in account reconciliation, Finance, or Operations within a financial institution is preferred.
What skills are important for the Rec & Proofing Rep 5 position?
Important skills include clear written and verbal communication, proficiency in Microsoft Office (especially Excel), self-motivation, attention to detail, and the ability to work under pressure.
How does the role contribute to the business?
The role directly impacts the business by ensuring the quality of services provided and participating in problem resolution based on established practices.
Are there any training opportunities available for this position?
Yes, employees are encouraged to participate in self-paced online training or organized classroom training to enhance their technical skills.
How does the role address compliance and risk management?
The role requires adherence to Citi's Code of Conduct and compliance with applicable laws, rules, and regulations, as well as assessing risk when making business decisions.
What is the work environment like for this role?
The Rec & Proofing Rep 5 typically works under little to no direct supervision and may service a diverse array of products/services.
How important is teamwork for this job?
Teamwork is essential, as the position requires collaboration with team members and responsiveness to various business units to resolve outstanding issues.
What is the job family for the Rec & Proofing Rep 5 position?
The job family is Operations - Transaction Services, specifically within the Reconciliation and Proofing group.