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TikTok Shop - Program Manager, E-Commerce Compliance, Governance & Experience, EMEA

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TikTok

14d ago

  • Job
    Full-time
    Senior Level
  • London

AI generated summary

  • You must have program management experience in e-commerce or tech, strong data analysis skills, excellent communication, problem-solving ability, and a relevant degree or certifications.
  • You will manage programs, coordinate with cross-functional teams, optimize processes, track metrics, mitigate risks, and prioritize customer needs to enhance user experience and satisfaction.

Requirements

  • Minimum Qualifications
  • Previous experience in program management, project management, or related roles, preferably within E-commerce or technology-driven industries.
  • Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Strong skills in data analysis and interpretation, with the ability to use insights to inform program strategy and execution.
  • Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders at all levels.
  • Proactive approach to identifying and solving complex problems, ensuring smooth program delivery.
  • Preferred Qualifications
  • Bachelor's degree in Business, Economics, Data Analytics, or a related field
  • Familiarity with customer experience principles and metrics (e.g., NPS, retention rates).
  • Experience working with data visualization tools (e.g., Tableau, Power BI).
  • PMP or other relevant project management certifications.

Responsibilities

  • Program Management: Plan, execute, and oversee business initiatives, ensuring alignment with strategic objectives and delivering measurable outcomes.
  • Stakeholder Coordination: Work cross-functionally with teams such as product, operations, compliance, customer service, and marketing to align priorities, resolve roadblocks, and maintain momentum on projects.
  • Process Optimization: Identify inefficiencies in current processes and implement improvements to enhance operational effectiveness and customer experience.
  • Metrics & Reporting: Define program success metrics, track progress, and provide regular updates to stakeholders through reports and dashboards.
  • Risk Management: Anticipate potential risks to program execution and develop mitigation plans to ensure timely delivery.
  • Customer-Centric Focus: Advocate for the customer by ensuring programs prioritize user needs and deliver meaningful improvements in experience and satisfaction.

FAQs

What is the role of a Program Manager in the Governance & Experience team?

The Program Manager leads the coordination and execution of high-impact business initiatives aimed at improving customer experience and driving key performance metrics within TikTok Shop's marketplace.

What qualifications are required for this position?

Minimum qualifications include previous experience in program or project management, the ability to manage multiple projects simultaneously, strong data analysis skills, and excellent communication abilities.

Is a specific educational background required for this job?

A bachelor's degree in Business, Economics, Data Analytics, or a related field is preferred.

What kind of experience is preferred for candidates?

Preferred candidates should have familiarity with customer experience principles, experience working with data visualization tools, and project management certifications such as PMP.

What are the responsibilities of the Program Manager regarding risk management?

The Program Manager is responsible for anticipating potential risks to program execution and developing mitigation plans to ensure timely delivery.

Will I be working with cross-functional teams in this role?

Yes, the Program Manager will work closely with cross-functional teams such as product, operations, compliance, customer service, and marketing to align priorities and resolve roadblocks.

What kind of metrics will I be responsible for defining?

The Program Manager will define program success metrics, track progress, and provide regular updates to stakeholders through reports and dashboards.

Is experience in E-commerce or technology-driven industries important for this role?

Yes, previous experience in program management, project management, or related roles within E-commerce or technology-driven industries is preferable.

Will the role require a customer-centric focus?

Yes, the Program Manager must advocate for the customer by ensuring that programs prioritize user needs and deliver meaningful improvements in experience and satisfaction.

What is the company culture like at TikTok?

TikTok promotes a culture of creativity and collaboration, focusing on inspiring creativity and bringing joy, with a commitment to inclusivity and valuing diverse voices.

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.