FAQs
What is the role of a Program Manager in the Governance & Experience team?
The Program Manager leads the coordination and execution of high-impact business initiatives aimed at improving customer experience and driving key performance metrics within TikTok Shop's marketplace.
What qualifications are required for this position?
Minimum qualifications include previous experience in program or project management, the ability to manage multiple projects simultaneously, strong data analysis skills, and excellent communication abilities.
Is a specific educational background required for this job?
A bachelor's degree in Business, Economics, Data Analytics, or a related field is preferred.
What kind of experience is preferred for candidates?
Preferred candidates should have familiarity with customer experience principles, experience working with data visualization tools, and project management certifications such as PMP.
What are the responsibilities of the Program Manager regarding risk management?
The Program Manager is responsible for anticipating potential risks to program execution and developing mitigation plans to ensure timely delivery.
Will I be working with cross-functional teams in this role?
Yes, the Program Manager will work closely with cross-functional teams such as product, operations, compliance, customer service, and marketing to align priorities and resolve roadblocks.
What kind of metrics will I be responsible for defining?
The Program Manager will define program success metrics, track progress, and provide regular updates to stakeholders through reports and dashboards.
Is experience in E-commerce or technology-driven industries important for this role?
Yes, previous experience in program management, project management, or related roles within E-commerce or technology-driven industries is preferable.
Will the role require a customer-centric focus?
Yes, the Program Manager must advocate for the customer by ensuring that programs prioritize user needs and deliver meaningful improvements in experience and satisfaction.
What is the company culture like at TikTok?
TikTok promotes a culture of creativity and collaboration, focusing on inspiring creativity and bringing joy, with a commitment to inclusivity and valuing diverse voices.