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Title Express Remote - Processor (Part Time)

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Copart

25d ago

  • Job
    Part-time
    Junior & Mid Level
  • Business, Operations & Strategy
  • Dallas
    Remote

AI generated summary

  • You need 2+ years office customer service experience, HS degree, proficient in Microsoft products, ability to analyze vehicle title documents, work with State DMVs, strong problem-solving and multi-tasking skills, excellent communication and customer service, 10 key proficiency, basic math skills, able to delegate workflow, work in fast-paced environment, read/write English fluently, valid driver's license, occasional overtime.
  • You will handle mail processing, calls, total loss packets, lien holder communication, and document follow-ups while meeting internal cycle times and company policies. Additional tasks as assigned by management.

Requirements

  • 2 plus years of office customer service experience
  • Education: HS degree
  • Proficient in basic office equipment and with Microsoft products
  • Ability to identify/analyze vehicle title documents within company and State guidelines
  • Ability to work closely with State DMV's and Lien Holder entities
  • Problem solver
  • Ability to multi-task
  • Basic 10 key proficiency
  • Ability to work in a fast-paced environment
  • Excellent communication skills -- written and verbal
  • Excellent customer service skills and attitude
  • Basic math skills
  • Ability to delegate/prioritize workflow
  • Ability to work independently or in a team environment
  • Ability to read/write in English fluently and effectively
  • Valid driver's license
  • Occasional overtime as needed

Responsibilities

  • Opening/scanning mail received
  • Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable
  • Total Loss Packets (create and send all documents required per state guidelines)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)
  • Initial calls to owners/insureds (these are customer-specific tasks and it used to inform owners of the packet that will be sent to them)
  • Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
  • Follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Will send out revised packets to the owners/insureds as needed
  • Will be held to the internal cycle times and other auditable criteria
  • Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
  • Other tasks as assigned by management

FAQs

What are the primary responsibilities of a Title Express Processor?

The primary responsibilities of a Title Express Processor include assisting auto insurance companies with the procurement of vehicle titles and paperwork, as well as working with financial institutions and vehicle owners.

Is this a remote position?

Yes, this is a remote position for a Title Express Processor.

Are there specific qualifications needed for this job?

Yes, candidates for the Title Express Processor position should have experience working with vehicle titles, title paperwork, auto insurance companies, and financial institutions.

How many hours per week is the Part Time position for a Title Express Processor?

The Part Time position for a Title Express Processor typically involves working a set number of hours per week, but this may vary depending on the employer.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).