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Tom Ford - Fragrance Specialist, ARC Sandton Store ,Johannesburg - 40 Hours - Full Time - Temporary

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg

AI generated summary

  • You need Grade 12, experience in retail cosmetics/fragrance, and the ability to work flexible retail hours.
  • You will drive sales, provide exceptional customer service, maintain cleanliness and stock levels, promote products, track performance, and ensure all records and reports are accurate and timely.

Requirements

  • Grade 12
  • Retail Cosmetics/ Fragrance Experience
  • Ability to work retail hours

Responsibilities

  • Achieve all Brands key performance indicators and targets
  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
  • Ensure s represents brand in a positive and professional manner at all times
  • Fosters excellent working relationships on counter and with the wider business and retailer.
  • Drive transactions by proactively promoting new products and additional tasks.
  • Achieve sales targets.
  • Create ways to achieve sell through targets e.g. On counter Special Events.
  • Ensures customers are treated professionally at all times/Service excellence .
  • Record all sales on a daily basis and be the sales expert.
  • Recruit new customers to the brand.
  • Monitor competitor brands.
  • Ensure client registry is kept up to date at all times.
  • Ensure all clients are informed timorously of promotions and special events.
  • Ensure all sales are recorded on a daily basis according to the standard.
  • All customer returns to be handled according to policy.
  • Ensure in store promotions are organized effectively and timorously.
  • Attend training courses as and when scheduled.
  • Ensure knowledge levels are accurate and up to date.
  • Ensure that attendance is punctual and professional.
  • Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
  • Ensure counters, shelves and cupboards are kept clean and dust free at all times.
  • Ensure discontinued stock is removed.
  • Ensure cleaning tools are stocked and in good condition.
  • Ensure all testers are clean and in good condition.
  • Ensure there are sufficient stock for all sku’s and promotions.
  • Ensure display is per merchandising guideline.
  • Ensure that collateral corresponds with promotion
  • Consolidate sales records weekly and then monthly as per required standard
  • Ensure stock counts are done monthly and recorded timorously
  • Ensure stock levels are maintained according to standard
  • Ensures reports are submitted accurately and timorously

FAQs

What is the job title for this position?

The job title is Tom Ford - Fragrance Specialist at the ARC Sandton Store in Johannesburg.

What are the typical working hours for this position?

This position is full-time, offering 40 hours per week, with variable shifts.

What qualifications are required for this role?

The requirements include a Grade 12 qualification and retail cosmetics/fragrance experience.

What are the key responsibilities of a Fragrance Specialist?

Key responsibilities include achieving sales targets, providing excellent customer service, managing inventory, and maintaining store presentations.

Is previous retail experience necessary?

Yes, experience in retail cosmetics or fragrance is required for this position.

How is performance measured for this role?

Performance is measured through key performance indicators (KPIs) and sales targets.

Are there training opportunities available for this role?

Yes, training courses are provided as scheduled to ensure knowledge levels remain accurate and up to date.

How should customer returns be handled?

All customer returns should be handled according to the store's policy.

Is a uniform required for this position?

Yes, a full, clean, and neat uniform is required to be worn at all times while on duty.

How often are stock counts performed?

Stock counts are completed monthly and must be recorded in a timely manner.

Will I need to monitor competitor brands?

Yes, monitoring competitor brands is part of the job responsibilities.

What is expected when promoting new products?

You are expected to proactively promote new products and organize effective in-store promotions.

Are there any specific hygiene standards to maintain?

Yes, personal hygiene levels must be kept at a high standard throughout the workday.

How should sales be recorded?

All sales should be recorded on a daily basis according to the required standard.

How can I ensure my customer registry is up to date?

You must regularly update the client registry to ensure all customer information is current.

Are there any specific guidelines for merchandising?

Yes, displays should adhere to the provided merchandising guidelines.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.