FAQs
What is the job title for this position?
The job title is Tom Ford - Fragrance Specialist at the ARC Sandton Store in Johannesburg.
What are the typical working hours for this position?
This position is full-time, offering 40 hours per week, with variable shifts.
What qualifications are required for this role?
The requirements include a Grade 12 qualification and retail cosmetics/fragrance experience.
What are the key responsibilities of a Fragrance Specialist?
Key responsibilities include achieving sales targets, providing excellent customer service, managing inventory, and maintaining store presentations.
Is previous retail experience necessary?
Yes, experience in retail cosmetics or fragrance is required for this position.
How is performance measured for this role?
Performance is measured through key performance indicators (KPIs) and sales targets.
Are there training opportunities available for this role?
Yes, training courses are provided as scheduled to ensure knowledge levels remain accurate and up to date.
How should customer returns be handled?
All customer returns should be handled according to the store's policy.
Is a uniform required for this position?
Yes, a full, clean, and neat uniform is required to be worn at all times while on duty.
How often are stock counts performed?
Stock counts are completed monthly and must be recorded in a timely manner.
Will I need to monitor competitor brands?
Yes, monitoring competitor brands is part of the job responsibilities.
What is expected when promoting new products?
You are expected to proactively promote new products and organize effective in-store promotions.
Are there any specific hygiene standards to maintain?
Yes, personal hygiene levels must be kept at a high standard throughout the workday.
How should sales be recorded?
All sales should be recorded on a daily basis according to the required standard.
How can I ensure my customer registry is up to date?
You must regularly update the client registry to ensure all customer information is current.
Are there any specific guidelines for merchandising?
Yes, displays should adhere to the provided merchandising guidelines.