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Tom Ford Specialist, Edgars Canal Walk, Western Cape - 40 Hours - Full Time - Temporary

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The Estée Lauder Companies Inc.

Nov 1

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

Requirements

  • Grade 12
  • Retail Cosmetics/ Fragrance Experience
  • Ability to work retail hours

Responsibilities

  • Achieve sales targets.
  • Create ways to achieve sell through targets e.g. On counter Special Events.
  • Ensures customers are treated professionally at all times/Service excellence.
  • Record all sales on a daily basis and be the sales expert.
  • Recruit new customers to the brand.
  • Monitor competitor brands.
  • Ensure client registry is kept up to date at all times.
  • Ensure all clients are informed timorously of promotions and special events.
  • Ensure all sales are recorded on a daily basis according to the standard.
  • All customer returns to be handled according to policy.
  • Ensure in store promotions are organized effectively and timorously.
  • Attend training courses as and when scheduled.
  • Ensure knowledge levels are accurate and up to date.
  • Ensure that attendance is punctual and professional.
  • Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
  • Ensure counters, shelves and cupboards are kept clean and dust free at all times.
  • Ensure discontinued stock is removed.
  • Ensure cleaning tools are stocked and in good condition.
  • Ensure all testers are clean and in good condition.
  • Ensure there are sufficient stock for all sku’s and promotions.
  • Ensure display is per merchandising guideline.
  • Ensure that collateral corresponds with promotion.
  • Consolidate sales records weekly and then monthly as per required standard.
  • Ensure stock counts are done monthly and recorded timorously.
  • Ensure stock levels are maintained according to standard.
  • Ensures reports are submitted accurately and timorously.

FAQs

What are the primary responsibilities of the Tom Ford Specialist role?

The primary responsibilities include achieving sales targets, providing high-touch service to customers, promoting new products, managing customer interactions, ensuring cleanliness and organization of displays, and maintaining stock levels.

Is this position a permanent job?

No, this position is a temporary full-time role.

What qualifications are required for this job?

The qualifications required include a Grade 12 education and experience in retail cosmetics or fragrance.

What hours will I be expected to work?

You will be expected to work retail hours, which may include variable shifts.

How will my performance be measured?

Your performance will be measured based on achieving key performance indicators (KPIs) and sales targets as well as providing excellent customer service.

Is training provided for this position?

Yes, attendance at training courses is scheduled and necessary to ensure knowledge levels are accurate and up to date.

What qualities are necessary for success in this role?

Success in this role requires excellent customer service skills, the ability to drive sales, professionalism, strong communication skills, and a good understanding of retail operations.

Will I be required to keep records of sales?

Yes, you will be required to record all sales on a daily basis and submit sales reports accurately and on time.

How important is personal appearance for this role?

Personal appearance is crucial; a full, clean, and neat uniform must be worn at all times, along with high standards of personal hygiene.

How do I handle customer returns?

All customer returns must be handled according to the company's policy to ensure compliance and customer satisfaction.

Is there a focus on maintaining cleanliness and organization in the workspace?

Yes, it is important to keep counters, shelves, and cupboards clean and tidy, as well as ensuring that all testers are clean and in good condition.

Are there opportunities to grow or advance in this position?

While the position is temporary, demonstrating great performance may lead to future opportunities within the company or similar roles.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.

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