Trainee - Client Facilitation

Societe Generale

May 5, 2024

Applications are closed

Job
Full-time
Entry Level
Business, Operations & Strategy
Banking & Finance
London

Requirements

Client centric / ability to communicate at all levels
Ability to place client’s interest at the heart of actions
Excellent communication skills: ability to communicate clearly and effectively to clients and business partners, ability to present clear and concise solutions.
Ability to build and cultivate good working relationships with Business Lines and Support Areas
Results driven individual and solution orientated.
Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate.
Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail.
Microsoft Office fluency (Advanced levels and advantage specifically on excel vlookups and pivot tables)
Fluent in English essential
Second language would be a plus (French)
Client Facilitation/onboarding experience desirable
Previous experience of Legal, Credit and KYC a preference
Experience in a client facing role

Responsibilities

The client facilitation team oversees piloting (coordination, facilitation) of onboarding queries and KYC reviews of GBIS clients:
End-to-end management of the relationship with GBIS customers for the bank's key and strategic clients
The coordination of all the stages of the Onboarding chain: monitoring of the KYC, monitoring the negotiation of legal contracts, terms of credit, regulatory and tax approvals
The preparation and monitoring of the periodic KYC journals, in partnership with the client, relationship manager and our support team in India
Participation in onboarding chain transformation projects Onboarding / KYC / References
The Client Facilitation Trainee is in charge of the following missions:
Onboarding Coordination
Coordinating with departments including Business Lines, Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts.
Global coverage of clients onboarding to SG EMEA entities. Primary focus on EMEA Business lines but in addition coordination provided to Business Lines in APAC and US.
Facilitate the end-to-end client on-boarding including helping clients/sales to understand SG’s KYC requirements, latest regulatory and operational requirements necessary to open accounts.
Ensure collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing the case to the mid-flow departments.
Coordination of limits requests, cooperation with Sales when bespoke approach is required.
Comply with all regulatory obligations and internal policies.
Manage business priorities and expectations while at the same time provide transparency and visibility to the front office.
Identify and escalate to On-Boarding Management of bottlenecks which may cause delays.
Production of KPI/MIS for Line Manager and Front Office
Monitoring of the chain and intervention in case of bottlenecks and delays
Provide support to senior Client Facilitation Pilots with current client pushes, reconciliations, initiatives, etc.
Participation in projects / changes
Contribution to Onboarding related projects: regulatory, process streamlining, new tools implementation.
Proposals of process improvements
Update of documentation related to processes.

Societe Generale

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Employees

Mission & Purpose

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale and its teams seek to build, day after day, together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 members of staff in 66 countries and supports on a daily basis 25 million individual clients, businesses and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions. The Group is built on three complementary core businesses: - French Retail Banking which encompasses the SG and Boursorama brands. Each offers a full range of financial services with omnichannel products at the cutting edge of digital innovation; - International Retail Banking, Insurance and Financial Services, with networks in Africa, Central and Eastern Europe and specialised businesses that are leaders in their markets; - Global Banking and Investor Solutions, which offers recognised expertise, key international locations and integrated solutions. Societe Generale is included in the principal socially responsible investment indices: DJSI (Europe), FTSE4Good (Global and Europe), Bloomberg Gender-Equality Index, Refinitiv Diversity and Inclusion Index, Euronext Vigeo (Europe and Eurozone), STOXX Global ESG Leaders indexes, and the MSCI Low Carbon Leaders Index (World and Europe).