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Trainee Manager

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LUSH Fresh Handmade Cosmetics - MENA

Jul 29, 2024

Applications are closed

  • Job
    Full-time
    Entry Level

Requirements

  • Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Store Manager is at the helm of this and should be motivated by this.
  • Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
  • Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
  • Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Responsibilities

  • Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
  • Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
  • Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
  • Leading a management team to help you achieve the store's top-box goals
  • Delegating to your management team in order to achieve the needs of the customer and the store.
  • Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
  • Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
  • Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
  • Develop relationships within your local community to enhance your customer's experience when they come into your store.
  • Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
  • Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
  • With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

FAQs

What is the main focus of the Trainee Manager role at Lush?

The main focus of the Trainee Manager role is to assist in delivering exceptional customer service and creating memorable experiences for customers, while working collaboratively with the store manager to cultivate a passionate and customer-centric team.

What are the key responsibilities of a Trainee Manager?

Key responsibilities include assisting the store manager in team building, nurturing a customer-centric environment, achieving store goals, managing store finances, maintaining effective merchandising, developing community relationships, engaging in personal development, and taking on projects to enhance store performance.

What skills are necessary for the Trainee Manager position?

Necessary skills include a genuine passion for customer service, management skills for navigating difficult conversations and supporting the team, teamwork abilities to maintain a positive work environment, and strong verbal communication skills for effective collaboration.

What benefits do Trainee Managers receive?

Benefits include holiday allowance, 50% discount on Lush products and spa treatments, discretionary profit-based bonuses, a pension scheme, cycle to work scheme, discounted rail and bus season tickets, parental leave benefits, and flexible working options.

How does Lush support the development of Trainee Managers?

Lush supports the development of Trainee Managers by providing training opportunities, encouraging collaboration with other teams, and offering exposure to various aspects of the business, helping them grow and advance their careers.

What kind of company culture can a Trainee Manager expect at Lush?

A Trainee Manager can expect a flexible, supportive, and authentic working culture that values innovation, encourages enjoyment in work, and embraces challenges to continually enhance the customer experience.

What type of community involvement is expected from a Trainee Manager?

A Trainee Manager is expected to build connections within the local community, engage with other businesses and charity organizations, and contribute to creating an enriching experience for customers.

Is prior management experience required for the Trainee Manager position?

While prior management experience may be beneficial, the Trainee Manager position is designed for individuals seeking to start a management career and demonstrate a passion for customer service and leadership.

What does Lush prioritize in its business operations?

Lush prioritizes putting more back into the world than it takes, supporting ethical practices like fighting animal testing, promoting regeneration, and emphasizing fresh, natural ingredients in its products while also valuing employee contributions as part of its employee-owned structure.

How does the Trainee Manager contribute to the financial management of the store?

The Trainee Manager contributes by assisting in setting annual budgets, driving sales, and understanding how to manage staffing levels and stock effectively to meet customer needs.

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LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.

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