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Trainee Service Advisor NEW

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BMW Group

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You should excel in customer interaction, vehicle history checks, workshop coordination, communication, and invoicing, while ensuring compliance and attending continuous training.
  • You will greet customers, check vehicle histories, coordinate with departments, update customers on progress, manage travel arrangements, communicate invoices, and ensure legal compliance.

Requirements

  • Your profile
  • Meet and greet customers on arrival
  • Providing them with a smooth service from drop off through to collection
  • Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details
  • Liaise with the workshop, parts and sales departments to ensure customer vehicles are ready on time
  • Update customers with the progress on their vehicles, authorise additional work
  • Establish and arrange customer travel arrangements, arranging loan or courtesy vehicle as applicable and applying relevant charges
  • Effectively communicate invoice to customers on handover
  • Continuous professional training with the manufacturer to ensure product knowledge is up to date
  • Ensure legal obligations are fulfilled at all times

Responsibilities

  • Meet and greet customer on arrival and providing them with a smooth service from drop off through to collection
  • Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details
  • Liaise with the workshop, parts and sales departments to ensure customer vehicles are ready on time
  • Update customer with the progress on their vehicles, authorise additional work
  • Establishing and arranging customer travel arrangements arranging loan or courtesy vehicle as applicable and applying relevant charges
  • Effectively communicate invoice to customers on handover
  • Continues professional training with the manufacturer to ensure product knowledge is up to date
  • Ensure legal obligations are fulfilled at all times

FAQs

What is the job title for this position?

The job title is Trainee Service Advisor.

Where is the job located?

The job is located at Cotswold Cheltenham.

What are the working hours for this role?

The working hours are 43.36 hours, Monday to Friday, with 1 in 6 Saturdays.

What is the salary for this position?

The salary is £25,880 OTE £27,080.

What are the main responsibilities of a Trainee Service Advisor?

Responsibilities include greeting customers, checking vehicle history, liaising with various departments, updating customers on vehicle progress, arranging customer travel, communicating invoices, fulfilling legal obligations, and undergoing continuous professional training.

What type of training is provided for this position?

In-house, manufacturer-accredited training and professional training is provided to ensure product knowledge is up to date.

What benefits are offered for this position?

Benefits include 32 days annual leave, performance-related bonuses, health and wellbeing benefits, life assurance, employee recognition programs, staff discounts, a referral programme, on-site parking, company social events, a pension scheme, and a long service award.

Are there opportunities for professional development?

Yes, continuous professional training with the manufacturer is provided to ensure your knowledge and skills remain current.

Is there any on-site parking available?

Yes, on-site parking is available for employees.

How can I apply for the Trainee Service Advisor position?

Interested candidates can typically apply through the Cotswold Cheltenham website or the job posting platform where the position is advertised.

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.