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Trainer 2

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Bread Financial

Oct 12

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • Quick Apply

AI generated summary

  • You need a Bachelor’s in Art/Commerce and 2-5 years as a corporate trainer with call center experience, leading training classes, classroom facilitation, and soft skill training.
  • You will deliver training, track attendance, coach associates, collaborate on content development, adapt methods for adult learners, and support project initiatives for effective training execution.

Requirements

  • Degree Required: Bachelors in Art/Commerce
  • Years of Work Experience Required: Two to five years of experience as corporate trainer
  • Type / focus of work experience preferred: call center experience, leading and conducting multi-week training classes with little supervision, classroom training and facilitation, supervision, soft skill training

Responsibilities

  • Training Delivery at India site level: Facilitating new hire training, functional/process training / soft skill training primarily for Care Center/ Call Center and occasionally to the corporate associates in both the physical and virtual classroom environment. The Trainer is responsible for tracking attendance, providing informal and formal coaching to associates, communicates progress to the respective leaders, and assesses learner progress during the Training session. This includes, but not limited to, brand partner training, system releases, new processes, up-skilling, re-skilling and soft skills Establishes goals and sets expectations for the learners related to the desired performance outcomes.
  • Relationship Management: Works directly with the instructional design team as subject matter experts to assist in developing self-paced and facilitator led training content. Works alongside department Supervisors to provide on the job observation and coaching for lower performing associates when not facilitating training. Works closely with project managers and project owners, attending project meetings when applicable, for new system or processes that will require facilitator led training.
  • Adult Learning: Incorporates a variety of training methods to accommodate adult learning styles in the classroom. Adjusts learning techniques based on the training environment, which includes both physical and virtual classroom. Collaborate and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied.
  • Training Acumen: Represents the Talent Development team in projects and initiatives that require formal and informal associate training. Provides feedback, as necessary, to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project.

FAQs

What is the primary role of a Trainer 2 at Bread Financial?

The primary role of a Trainer 2 is to support the organization through training consultation and course facilitation for new hires and tenured associates, including developing engaging training solutions to close identified learning gaps.

What kind of training will the Trainer 2 be responsible for delivering?

The Trainer 2 will be responsible for facilitating new hire training, functional/process training, and soft skills training primarily for Care Center/Call Center associates, as well as occasionally for corporate associates in both physical and virtual classroom environments.

Who does the Trainer 2 report to?

The Trainer 2 reports to the Senior Manager of Learning and Development.

What qualifications are required for the Trainer 2 position?

The minimum qualifications include a Bachelor's degree in Arts or Commerce and two to five years of experience as a corporate trainer, preferably with call center experience and classroom training facilitation.

Are flexible working hours expected for this position?

Yes, the Trainer 2 should be open to flexible working hours based on requirements.

What kind of experience is preferred for applicants applying for this job?

Preferred experience includes call center experience, leading and conducting multi-week training classes with little supervision, engaging in classroom training and facilitation, and providing soft skills training.

Is there any specific approach to adult learning that the Trainer 2 is expected to incorporate?

Yes, the Trainer 2 is expected to incorporate a variety of training methods to accommodate different adult learning styles and adjust learning techniques based on the training environment.

What are some additional responsibilities of the Trainer 2?

Additional responsibilities include working with the instructional design team to assist in developing training content, providing on-the-job observation and coaching for lower-performing associates, representing the Talent Development team in projects requiring training, and collaborating with project managers and project owners.

Does Bread Financial offer career development opportunities?

Yes, Bread Financial offers boundless opportunities for career development and non-traditional career progression, along with a diverse suite of benefits to support the overall wellness of associates.

What is the significance of the company culture at Bread Financial?

Bread Financial prides itself on having an award-winning culture where associates feel appreciated, accepted, valued, and fulfilled both personally and professionally.

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Bread Financial

We provide simple, personalized payment, lending and saving solutions.

Finance
Industry
501-1000
Employees
1996
Founded Year

Mission & Purpose

Bread Financial provides simple, personalized payment, lending, and saving solutions. We create opportunities for our customers and partners through digitally enabled choices that offer ease, empowerment, and financial flexibility.

OpportunitiesView all