FAQs
What is the primary role of a Trainer 2 at Bread Financial?
The primary role of a Trainer 2 is to support the organization through training consultation and course facilitation for new hires and tenured associates, including developing engaging training solutions to close identified learning gaps.
What kind of training will the Trainer 2 be responsible for delivering?
The Trainer 2 will be responsible for facilitating new hire training, functional/process training, and soft skills training primarily for Care Center/Call Center associates, as well as occasionally for corporate associates in both physical and virtual classroom environments.
Who does the Trainer 2 report to?
The Trainer 2 reports to the Senior Manager of Learning and Development.
What qualifications are required for the Trainer 2 position?
The minimum qualifications include a Bachelor's degree in Arts or Commerce and two to five years of experience as a corporate trainer, preferably with call center experience and classroom training facilitation.
Are flexible working hours expected for this position?
Yes, the Trainer 2 should be open to flexible working hours based on requirements.
What kind of experience is preferred for applicants applying for this job?
Preferred experience includes call center experience, leading and conducting multi-week training classes with little supervision, engaging in classroom training and facilitation, and providing soft skills training.
Is there any specific approach to adult learning that the Trainer 2 is expected to incorporate?
Yes, the Trainer 2 is expected to incorporate a variety of training methods to accommodate different adult learning styles and adjust learning techniques based on the training environment.
What are some additional responsibilities of the Trainer 2?
Additional responsibilities include working with the instructional design team to assist in developing training content, providing on-the-job observation and coaching for lower-performing associates, representing the Talent Development team in projects requiring training, and collaborating with project managers and project owners.
Does Bread Financial offer career development opportunities?
Yes, Bread Financial offers boundless opportunities for career development and non-traditional career progression, along with a diverse suite of benefits to support the overall wellness of associates.
What is the significance of the company culture at Bread Financial?
Bread Financial prides itself on having an award-winning culture where associates feel appreciated, accepted, valued, and fulfilled both personally and professionally.