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Trainer - Accounts Receivable

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Carrier

24d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Accounting & Tax
  • Hyderabad, +1

AI generated summary

  • You should oversee accounts receivable processes, ensure credit policies are upheld, manage projects, negotiate terms, and resolve disputes while maintaining customer relations.
  • You will develop and deliver training programs for O2C processes, collaborate with teams, update materials, assess performance, and support change management to enhance employee skills and compliance.

Requirements

  • Oversees accounts receivable processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes.
  • Reviews accuracy of financial statements to minimize deviations and discrepancies.
  • Ensures credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.
  • Manages development and implementation of medium-scale projects to closure.
  • Negotiates payment schedules, contract terms and follows-up on accounts to ensure arrangements are met.
  • Resolves disputes in a manner that protects the organization's financial interests and maintains positive customer relations.

Responsibilities

  • Design and develop comprehensive training programs for employees across the O2C cycle, including order processing, credit management, invoicing, cash application, and collections.
  • Collaborate with O2C process owners, finance, sales, and IT teams to identify training needs and ensure training materials are aligned with current processes, policies, and systems.
  • Create role-specific training modules for new hires, as well as refresher courses for existing staff to ensure ongoing learning and improvement.
  • Stay updated on industry trends and regulatory changes, integrating relevant updates into training programs to maintain compliance and process efficiency.
  • Conduct training sessions for new employees, ensuring they are onboarded with the knowledge and skills needed to perform effectively in O2C roles.
  • Facilitate workshops, seminars, and webinars on specific O2C topics such as credit management, collections strategies, and customer dispute resolution.
  • Provide one-on-one coaching and mentorship to team members who require additional support or are transitioning to new O2C roles.
  • Manage the delivery of training programs both in-person and via e-learning platforms, ensuring that employees across multiple locations are effectively trained.
  • Develop and deliver training on new technologies, automation tools, and system upgrades used in the O2C process, ensuring that staff can efficiently navigate and use these tools.
  • Work closely with IT and system implementation teams to ensure that training programs are developed in parallel with system changes.
  • Ensure training content is aligned with continuous process improvement initiatives aimed at increasing efficiency, reducing errors, and improving customer satisfaction.
  • Create and maintain high-quality training materials, including manuals, job aids, video tutorials, and e-learning modules, that cover all aspects of the O2C process.
  • Ensure that training documentation is regularly updated to reflect any process changes, system updates, or new regulations.
  • Develop assessment tools such as quizzes, simulations, and case studies to measure the effectiveness of training programs and the readiness of staff to perform their roles.
  • Collaborate with department heads, O2C team leads, and process owners to gather insights into training needs and customize programs accordingly.
  • Work closely with HR and Learning & Development teams to integrate O2C training into broader organizational learning initiatives.
  • Act as the key point of contact for process improvements or operational changes that require new training programs.
  • Track and report on the effectiveness of training programs by measuring key metrics such as post-training performance, productivity improvements, and reduction in errors.
  • Conduct regular assessments to identify skills gaps and areas for improvement, ensuring continuous improvement in team performance.
  • Gather feedback from participants to refine training content and delivery methods, ensuring a learner-centered approach.
  • Monitor and analyze trends in O2C performance metrics (e.g., DSO, invoice accuracy, collection rates) to assess the impact of training on operational outcomes.
  • Support change management efforts related to O2C system upgrades, process changes, or organizational shifts, ensuring smooth transitions through targeted training.
  • Develop communication strategies to keep all O2C team members informed about upcoming changes and how they will impact daily operations.
  • Work with leadership to ensure training is integrated into broader change management initiatives, helping teams adapt quickly and efficiently to new workflows and tools.
  • Ensure that all O2C training programs incorporate compliance with legal and regulatory requirements, including data protection, revenue recognition, tax regulations, and financial reporting standards.
  • Promote best practices across all stages of the O2C process, encouraging consistency, accuracy, and a focus on customer satisfaction.
  • Keep up-to-date with industry standards and emerging technologies related to O2C, incorporating this knowledge into training to maintain a competitive edge.

FAQs

What is the location for the Trainer - Accounts Receivable position?

The position is based in Hyderabad, India, specifically at Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Telangana.

What are the key responsibilities of the Trainer - Accounts Receivable?

Key responsibilities include developing training programs, delivering training sessions, improving processes and systems, creating training materials, collaborating with stakeholders, monitoring performance, supporting change management, and ensuring compliance with best practices.

What qualifications are required for the Trainer role?

Candidates should have experience overseeing accounts receivable processes such as credit, billing, collection, cash application, and reporting. They should also have skills in project management, negotiation, dispute resolution, and ensuring accuracy in financial statements.

What type of employment is this position offering?

This position is a full-time role.

What benefits does Carrier Global Corporation offer to employees?

The company offers health insurance, professional development opportunities, and an Employee Assistance Programme to support personal goals.

Is there a focus on diversity and inclusion at Carrier Global Corporation?

Yes, Carrier is committed to fostering an environment where diversity and inclusion drive growth and innovation, and aims to create a workplace where employees feel they belong.

How will training programs be updated?

Training materials and documentation are regularly updated to reflect process changes, system updates, and new regulations to ensure compliance and effectiveness.

What kind of training methods will be utilized?

Training will be delivered through various methods including in-person sessions, e-learning platforms, workshops, and one-on-one coaching.

Are there opportunities for career advancement within the company?

Yes, Carrier Global Corporation is dedicated to providing enriching career opportunities and professional development for employees.

What is Carrier's stance on equal employment opportunities?

Carrier is an Equal Opportunity/Affirmative Action Employer, ensuring all qualified applicants receive consideration for employment without discrimination based on various federally protected classes.

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Carrier

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.