Trainer, Field Research

Universal Orlando Resort

Feb 10

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Research & Development
Orlando

Requirements

College degree, or seeking a college degree, or 1+ plus years in Field Research in a leadership position
3+ years’ with a minimum of one year of survey interviewing experience, intercepting, and/or recruiting required, as well a minimum of one year leading a team; or equivalent combination of education and experience
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Demonstrated ability to present information in one-on-one/group settings
Demonstrated ability to strictly adhere to protocols and guidelines
Demonstrated ability to lead teams of up to 12 people
Demonstrated ability to observe and document behaviors of a team
Demonstrated ability to manage stressful and unexpected situations while delivering results
Solution-based orientation and ability to critically analyze and resolve issues in real time
Demonstrated experience conducting structured surveys, recruiting participants, screening subjects or other relevant research activities
Strong interpersonal communication skills; experience approaching and engaging strangers a plus
Ability to accurately, consistently record data according to rules and timelines
Excellent listening skills and the ability to retain information as people speak
Organizational and time management skills
Integrity, honesty, and a commitment to the quality, reliability, and confidentiality of data
An openness to improve, learn from constructive feedback, and work as a team
Flexibility to shift between tasks, manage multiple tasks
Ability to accurately and legibly document information
Comfort using technology including conducting surveys on tablets, laptops, smart phones, and iPads
Proficiency using Microsoft Suite (Word, Excel, and Outlook)
Proficiency reading, typing, speaking, and understanding English
Ability to walk or stand for extended periods of time as well as adjust to surrounding environment including

Responsibilities

Responsible for the delivery of assigned Field Research OJT trainings. Ensures materials and presentations are relevant and up to date. Continuously evaluates materials to ensure quality and consistency. Provides feedback to Field Leadership Team on training initiatives and their effectiveness. Oversight of Field Research IS1 training programs to include classroom preparation and delivery, associated documentation, administrative functions, and required communication.
Deliver and facilitate structured training and development programs and initiatives in support of the Consumer Insight’s training plan and objectives. Conduct all on the job training for all incoming Interview Specialist 1 and supports and enhances the new team member experience
Provide operational support. Create and modify daily pre-shift agendas and project disposition sheets, error checks daily survey productivity, and maintain daily and monthly incidence tracking spreadsheets. Prepare and manage study materials, brief teams on shift project schedules and study parameters, and conduct post-shift debriefs.
Drive whole group retention and participation using various facilitation methods and styles. Alter the learning environment appropriately to best support team members in the moment. Identify gaps between the training and fielding of projects and partner with the CI Leadership Team to enact changing to training protocols.
Provides continual support of in-park coaching and providing feedback to Interview Specialist 1/2 and Interview Team Captains.
Intercept, recruit, qualify, and complete surveys with guests in a high paced environment at park entrance and exit to obtain information regarding origin and overall park experience, while meeting daily quotas and following specified protocols and guidelines. Intercept, recruit, and qualify guests in a high paced environment to complete self-administered surveys, including but not limited to QR code surveys on various topics, while meeting daily quota and following specified protocols and guidelines. Includes set up and breakdown of materials.
Conduct brief, semi-structured interviews with guest to collect closed and open-ended data on specified topics. Quickly and faithfully record/type open-ended responses into an iPad and consistently and accurately code responses. Conduct fixed counts and limited naturalistic observations of guest behaviors, interactions, or other observable phenomena.
Recruit for focus groups, interviews, and usability studies as needed. Includes set up and breakdown.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.

FAQs

What is the primary role of the Trainer, Field Research?

The primary role is to assist in the development, implementation, update, and follow-through of the Consumer Insights operational training program, while also monitoring processes to intercept, qualify, and survey guests.

What are the main responsibilities of the position?

Major responsibilities include delivering Field Research OJT trainings, providing operational support, conducting surveys with guests, and offering in-park coaching to Interview Specialist 1/2 and Interview Team Captains.

What educational background is required for this position?

A college degree, or being in pursuit of a college degree, or having 1+ years in Field Research in a leadership position is required.

How much experience is needed for this role?

A minimum of 3 years of experience is required, including at least one year of survey interviewing, intercepting, and/or recruiting experience, along with one year of leading a team.

What skills are emphasized for this position?

Strong interpersonal communication skills, organization, time management, the ability to adhere to protocols, and the capacity to manage multiple tasks under stressful situations are emphasized.

Are there any technological skills required for this position?

Yes, candidates should be comfortable using technology, including conducting surveys on tablets, laptops, smartphones, and iPads, as well as being proficient in Microsoft Suite applications.

Does the position involve any physical requirements?

Yes, the position requires the ability to walk or stand for extended periods and adjust to a dynamic environment.

Is prior supervisory experience necessary?

Yes, the role involves carrying out supervisory responsibilities, so prior experience in a leadership position is necessary.

What type of individuals does the company seek for this role?

The company seeks individuals who are solution-oriented, possess strong listening skills, demonstrate integrity, and are open to constructive feedback and team collaboration.

Is there an emphasis on guest interaction in the position?

Yes, a significant part of the role involves intercepting and engaging guests to gather data about their experiences and overall satisfaction.

Are there opportunities for further training and development in this role?

Yes, the position includes delivering and facilitating ongoing training and development programs to support the Consumer Insights training plan and objectives.

Will the Trainer, Field Research be involved in data collection?

Yes, the role includes conducting surveys, completing behavioral observations, and recording guest feedback to gather valuable insights.

What is the work environment like for this position?

The work environment is high-paced, often requiring interaction with guests at park entrances and exits, and may involve outdoor settings.

Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media

Industry

10,001+

Employees

1990

Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?