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Training Manager

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Hilton

12d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Johannesburg

AI generated summary

  • You must have strong learning and development knowledge, excellent communication and people skills, a positive attitude, and proficiency in Microsoft programs, with relevant qualifications in Training or HR.
  • You will develop training programs, support team growth, mentor new members, partner with leaders, and monitor learning reviews while preparing annual training plans and calendars.

Requirements

  • Thorough knowledge of modern learning and development tools and technique
  • Excellent communication and presentation skills
  • Excellent people management skills
  • Demonstrated ability to develop interpersonal relationships
  • Positive attitude
  • Committed to delivering a high level of customer service, both internally and externally
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own or in teams
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
  • Exceptional presentation and grooming
  • Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

Responsibilities

  • Support departments in developing cutting edge functional excellence and in developing leadership capabilities
  • Act as a change catalyst in the cultural and organizational transformation of the Hotel
  • Provide key input of Training aspects for all activities and plans of the Hotel
  • Support individual and team development, career development, and training and experience-based learning
  • Induct, coach, and mentor new Team Members
  • Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
  • Partner with department to deliver training programs and other organizational and leadership development interventions
  • Monitor and conduct learning and development reviews with each department
  • Prepare annual training plans and training calendars for the hotel

FAQs

What is the primary role of a Training Manager at Hilton?

The primary role of a Training Manager at Hilton is to act as a change catalyst for cultural and organizational transformation by developing functional excellence among Team Members and supporting learning and development initiatives.

What kind of qualifications are preferred for the Training Manager position?

It is advantageous for candidates to have tertiary qualifications or other collegiate-level degrees in Training or Human Resources.

What tasks will a Training Manager be responsible for?

A Training Manager will be responsible for supporting departments in developing functional excellence, providing input for training aspects of hotel activities, coaching new Team Members, delivering training programs, and preparing annual training plans and calendars.

What skills are essential for a Training Manager?

Essential skills include excellent communication and presentation skills, people management abilities, proficiency with modern learning and development tools, and the ability to work under pressure both independently and as part of a team.

How does the Training Manager contribute to the hotel’s culture?

The Training Manager contributes to the hotel’s culture by acting as a change catalyst and supporting individual and team development, which enhances the overall work environment and operational performance.

Is it important for a Training Manager to have strong interpersonal skills?

Yes, strong interpersonal skills are important as they help in developing relationships with hotel leaders and Team Members, facilitating effective communication and collaboration.

How often does a Training Manager interact with hotel leadership?

A Training Manager interacts with hotel leaders responsible for people development on a daily basis to provide support to operational departments.

What is Hilton's vision regarding guest experiences?

Hilton's vision is "to fill the earth with the light and warmth of hospitality," which reflects their commitment to creating remarkable hospitality experiences for guests.

Are computer skills necessary for the Training Manager role?

Yes, proficiency at an intermediate level with computers and programs such as Microsoft Word and PowerPoint is necessary for the Training Manager role.

What kind of attitude is expected from a Training Manager at Hilton?

A positive attitude and a commitment to delivering a high level of customer service, both internally and externally, are expected from a Training Manager at Hilton.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay