FAQs
What is the primary role of a Training Manager at Hilton?
The primary role of a Training Manager at Hilton is to act as a change catalyst for cultural and organizational transformation by developing functional excellence among Team Members and supporting learning and development initiatives.
What kind of qualifications are preferred for the Training Manager position?
It is advantageous for candidates to have tertiary qualifications or other collegiate-level degrees in Training or Human Resources.
What tasks will a Training Manager be responsible for?
A Training Manager will be responsible for supporting departments in developing functional excellence, providing input for training aspects of hotel activities, coaching new Team Members, delivering training programs, and preparing annual training plans and calendars.
What skills are essential for a Training Manager?
Essential skills include excellent communication and presentation skills, people management abilities, proficiency with modern learning and development tools, and the ability to work under pressure both independently and as part of a team.
How does the Training Manager contribute to the hotel’s culture?
The Training Manager contributes to the hotel’s culture by acting as a change catalyst and supporting individual and team development, which enhances the overall work environment and operational performance.
Is it important for a Training Manager to have strong interpersonal skills?
Yes, strong interpersonal skills are important as they help in developing relationships with hotel leaders and Team Members, facilitating effective communication and collaboration.
How often does a Training Manager interact with hotel leadership?
A Training Manager interacts with hotel leaders responsible for people development on a daily basis to provide support to operational departments.
What is Hilton's vision regarding guest experiences?
Hilton's vision is "to fill the earth with the light and warmth of hospitality," which reflects their commitment to creating remarkable hospitality experiences for guests.
Are computer skills necessary for the Training Manager role?
Yes, proficiency at an intermediate level with computers and programs such as Microsoft Word and PowerPoint is necessary for the Training Manager role.
What kind of attitude is expected from a Training Manager at Hilton?
A positive attitude and a commitment to delivering a high level of customer service, both internally and externally, are expected from a Training Manager at Hilton.