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Training Operations & Analytics Lead, Site Services

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Genentech

Jun 28, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Data
  • $114.2K - $212.2K
  • San Francisco

Requirements

  • Bachelor’s degree required with expertise in analytics
  • PMP certification preferred
  • 6+ years of business data analytics work in training environment
  • Cornerstone experience preferred
  • Experience compiling and working with large sets of source data to drive business insights using various analysis tools particularly in a training environment
  • Experience in regulated environments, compliance requirements, audit process and implications; understanding of GMP-environment preferred
  • Experience as a learning professional, comfortable leading development of learning strategies, development of support tools, and training content preferred
  • Ability to flex and adjust to meet changing needs of the business.
  • Strong collaboration. Ability to effectively collaborate across multi-disciplinary teams and with individuals from all levels of the organization
  • Excellent planning and prioritization skills with the ability to multi-task and adapt. Able to deliver results in a shifting environment.
  • Outstanding customer service skills and ability to follow through to resolve issues
  • Strong communication skills, both written and verbal

Responsibilities

  • Responsible for analytics, reporting and technical operations for Site Services L&D
  • Partner with the LDPs and customers across Site Services to find opportunities, gaps, risks, and recommendations for improvement holistically for the organization and
  • Be the “go to” L&D technical lead (LMS, CMS, data and analytics platforms) and proactively engage with L&D technical peers, L&D team and customers to proactively make L&D operations and analytics a seamless and effective experience for customers
  • Proactively identify risks, call out as appropriate, and drive action to mitigate and resolve issues
  • Perform innovative analytics using a variety of tools (Cornerstone 2.0, Excel, Tableau, others) and data sources and clearly communicate analysis and recommendations to various audiences, ensuring customers are aware of and can optimally apply the enterprise tools required to access & complete required training
  • Fulfill ad hoc reporting requests and ensure all reporting needs are fulfilled based on received customer requests.
  • Build and maintain comprehensive project documentation for business continuity
  • Prepare documents and/or presentations for proposed technical and/or reporting changes for consideration, approval and/or change management
  • Co-create the L&D process for ticket processing and service level agreements (SLAs).
  • Support L&D processes and projects outside of technical operations & analytics as needed, including but not limited to backing up LDP and flexing to the changing needs of the business.

FAQs

What are the key responsibilities of the Training Operations & Analytics Lead in Site Services?

The key responsibilities include overseeing analytics, reporting, and technical operations for Site Services Learning & Development, collaborating with stakeholders to identify opportunities and improvements, serving as a technical lead for learning management systems, conducting innovative analytics, fulfilling reporting requests, maintaining project documentation, and supporting other L&D processes and projects as needed.

What qualifications and experience are required for this role?

The role requires a Bachelor's degree with expertise in analytics, PMP certification is preferred, at least 6 years of business data analytics experience in a training environment, experience with Cornerstone, proficiency in compiling and analyzing large data sets, understanding of compliance requirements and regulated environments, experience in learning development and strategies, flexibility in adapting to changing business needs, strong collaboration and communication skills, and outstanding customer service skills.

Where is this role based?

The role is based in South San Francisco and follows a hybrid working policy, with a majority of time spent on campus to align with business and functional needs.

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Genentech

Science & Healthcare
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

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