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Training Program Manager, AWS Support Global Learning

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Amazon

14d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Education & Teaching
  • Dublin

AI generated summary

  • You must have program management experience, data-driven improvement skills, ownership of strategy and delivery, a relevant master’s degree, and a track record in leading process improvements.
  • You will design and manage global training programs, collaborate with AWS teams, develop materials using adult learning principles, evaluate effectiveness, and facilitate hybrid classrooms.

Requirements

  • Experience in program or project management
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Experience leading process improvements

Responsibilities

  • Define, develop, and manage a global program and supporting curricula for our customers to drive customer obsession.
  • Collaborate effectively with the internal AWS Support leaders, subject matter experts (SMEs), and others on the AWS Support team to develop technical and non-technical learning solutions across multiple organizations.
  • Work independently to manage multiple projects and programs concurrently.
  • Design and develop training materials and programs, applying adult learning principles and systematic instructional design to create learning curricula that best fits the needs of the audience and content.
  • Leverage rapid, agile development techniques and create content for a rapidly changing environment.
  • Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies.
  • Use learning and business metrics to perform needs analyses and evaluate program results to continuously improve learning effectiveness.
  • Manage curricula and provide activity reporting to a global audience to measure adoption and training acquisition.
  • Maintain wikis with current program details and reporting metrics.
  • Support and incorporate use of our Knowledge Base into learning methods and strategies; support and help drive knowledge centered support methodologies.
  • Classroom hybrid classroom facilitation with executive presence.

FAQs

What are the key responsibilities of the Training Program Manager role?

The key responsibilities include defining, developing, and managing a global program and supporting curricula, collaborating with internal AWS Support leaders and subject matter experts, designing and developing training materials, leveraging rapid development techniques, and using metrics to evaluate program effectiveness.

Is prior experience in program or project management required?

Yes, extensive experience in program or project management is required for this role.

What type of content will the Training Program Manager be creating?

The Training Program Manager will create high-quality training content for both technical and non-technical learning programs, including exercises, tutorials, job aids, assessments, and learning curricula.

Will this role involve direct interaction with senior leadership?

Yes, the role includes communicating results to senior leadership and influencing how AWS team members engage with tools and customers.

Is classroom delivery a part of this position?

Yes, the role involves delivering training in a classroom hybrid format with an emphasis on having an executive presence.

What qualifications are preferred for this position?

A master's degree or MBA in business, operations, human resources, adult education, instructional design, or a related field is preferred.

Does AWS value diverse candidates for this role?

Yes, AWS encourages candidates from diverse backgrounds to apply, even if they do not meet all preferred qualifications.

How does AWS support work-life balance?

AWS promotes work-life harmony by striving for flexibility within its working culture, ensuring that success at work does not come at the expense of personal life.

Are mentorship and career growth opportunities available in this role?

Yes, AWS provides continuous knowledge-sharing, mentorship, and other resources to help employees with career advancement.

What type of partnership does AWS Support have with its customers?

AWS Support partners with a global list of customers who are building mission-critical applications on top of AWS services, providing them with world-class technical support.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.