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Training Specialist

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Manulife

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • Quezon City
  • Quick Apply

AI generated summary

  • You must have expertise in training delivery, curriculum development, collaboration for training needs, strong analytical skills, and excellent organizational skills for managing tasks efficiently.
  • You will identify training needs, facilitate diverse training methods, develop curricula, recommend knowledge improvements, update documentation, and manage training queues efficiently.

Requirements

  • Training Delivery Expertise: Proven ability to effectively deliver product and process training using a variety of methods, including instructor-led sessions (both in-person and virtual), hands-on training, and mentoring.
  • Curriculum Development: Experience in developing and implementing comprehensive training curricula and plans, ensuring they align with team needs and organizational goals.
  • Collaboration and Planning: Ability to collaborate with operations to identify training needs and create detailed annual training plans for internal teams.
  • Analytical and Documentation Skills: Strong analytical skills to assess training effectiveness and make data-driven recommendations, along with the ability to update and maintain training documentation per policies and procedures.
  • Organizational and Time Management: Excellent organizational skills to manage training queues efficiently and ensure tasks are completed within turnaround times (TAT), along with readiness to adapt to new corporate teaching techniques.

Responsibilities

  • Collaborate with Operations to identify training needs and map out annual training plans for internal teams
  • Facilitates product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching and mentoring
  • Develops and implements training curriculum, training plan and production glide paths
  • Make recommendations to improve and maintain staff knowledge inventory based on sound data
  • Updates and maintains training documentation in line with policies and procedures
  • Manages the training queues effectively, to ensure that no work falls out of TAT

FAQs

What is the job title for this position?

The job title for this position is Training Specialist.

What type of team will the Training Specialist be working with?

The Training Specialist will be joining the Insurance Operations team at Manulife.

What are some of the key responsibilities of the Training Specialist?

Key responsibilities include collaborating with operations to identify training needs, facilitating product and process training, developing training curriculum, updating training documentation, and managing training queues effectively.

What qualifications are required for the Training Specialist role?

Qualifications include training delivery expertise, experience in curriculum development, collaboration and planning skills, analytical and documentation skills, and excellent organizational and time management abilities.

Is there a specific focus for the training provided by the Training Specialist?

Yes, the training provided focuses on the John Hancock Life Insurance New Business – Front-End team, ensuring the workforce is skilled and aligned with organizational needs.

What benefits does Manulife offer to its employees?

Manulife offers competitive salary packages, performance bonuses, day 1 HMO coverage, retirement savings benefits, a rewarding wellness-focused culture, and extensive training resources.

What is the working arrangement for this position?

The working arrangement for this position is hybrid.

Are same-sex partners included in the dependent coverage for HMO?

Yes, same-sex partners are included in the free HMO coverage for dependents.

Does Manulife provide opportunities for career development?

Yes, Manulife offers clear career development opportunities and values employee growth.

How does Manulife support workplace diversity?

Manulife embraces diversity and fosters an inclusive work environment, ensuring fair recruitment, retention, advancement, and compensation without discrimination.

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.