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Training Specialist

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NAVEX

Oct 31

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Lake Oswego
  • Quick Apply

AI generated summary

  • You need 2+ years in customer service, MS Office proficiency, strong technical skills, attention to detail, excellent communication, and the ability to prioritize and work well in a team.
  • You will create and deliver training, update support documentation, monitor interactions for compliance, provide feedback, and collaborate with departments to enhance team knowledge and performance.

Requirements

  • 2+ years of experience in a customer service or customer support role
  • Proficiency in Windows and Microsoft Office
  • Strong technical aptitude with general understanding of website functionality and related technologies
  • Ability to learn and assimilate new information quickly
  • Ability to independently evaluate and define customer and system needs
  • Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
  • High level attention to detail with excellent planning, follow through, reliability and organizational skills.
  • Will need to be able to define and deliver on priorities with effective time management
  • Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
  • Ability to drive results through your job competencies of collaboration, project management, and technical aptitude
  • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Responsibilities

  • Create and deliver training programs for new and existing customer support team members.
  • Conduct training sessions and workshops to enhance team members’ skills and knowledge.
  • Develop, update, and maintain knowledge base articles, FAQs, and other support documentation.
  • Collaborate with other departments to gather information and stay informed about new features, updates, and changes.
  • Monitor support interactions to ensure compliance with company standards and best practices.
  • Provide feedback to support agents based on quality assessments.
  • Act as a liaison between the customer support team and other departments to ensure consistent communication and knowledge sharing.
  • Participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives.

FAQs

What is the primary responsibility of a Training Specialist at NAVEX?

The primary responsibility of a Training Specialist at NAVEX is to design and conduct training programs for customer support team members, ensuring they provide exceptional customer service.

What qualifications are required for this position?

The position requires at least 2 years of experience in a customer service or customer support role, proficiency in Windows and Microsoft Office, strong technical aptitude, and excellent communication skills.

Is there room for career growth in this role?

Yes, NAVEX is committed to career growth, offering market-leading training and a structured career plan that is reviewed with your manager after six months.

What kind of training programs will I be creating?

You will create training programs for both new and existing customer support team members, focusing on enhancing their skills and knowledge.

How does NAVEX support employee well-being?

NAVEX offers competitive pay, top-of-the-range well-being programs, and various opt-in benefits to ensure employees receive more than just a salary.

What is the starting pay for this role?

The starting pay for the Training Specialist role is $60,000 per annum, with potential for pay progression based on performance.

Will I have the opportunity to collaborate with other departments?

Yes, as a Training Specialist, you will collaborate with cross-functional teams to gather information and ensure accurate and up-to-date training content.

What skills are essential for success in this role?

Essential skills include high attention to detail, excellent planning and organizational skills, strong verbal and written communication abilities, and the capacity to drive results through collaboration and project management.

Is NAVEX an equal opportunity employer?

Yes, NAVEX is an equal opportunity employer, including all disability and veteran status.

Can I participate in cross-functional meetings?

Yes, you will participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives.

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NAVEX

Confident Risk Management

Consulting
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

As the global leader in risk and compliance software, we are dedicated to delivering more confident risk management for our customers. Our powerful solutions help more than 13,000 organizations maximize the value of their risk, compliance and ESG programs. We offer a unified view of risk across the business, encouraging greater organizational insight, increasing operational efficiencies, and giving teams the ability to make informed decisions with confidence. At NAVEX, we offer proven solutions that deliver for customers around the globe – empowering them to effectively manage operational, sustainability, people and regulatory risk. Delivering on our vision to provide the world’s smartest integrated platform that enables organizations to predict and mitigate risk, our businesses solutions help organizations better understand their risk and compliance health, enabling them to holistically manage their GRC program with greater simplicity and efficiency. Our mission at NAVEX is to: Promote an ethical, inclusive and equitable workplace culture for all Protect our customers’ brands and stakeholders from an ever-changing risk landscape Preserve our environment’s natural resources by enabling sustainable business practices