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Transportation Representative, Amazon Freight, IN

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Amazon

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Bangalore

AI generated summary

  • You need a degree, strong English communication skills, good comprehension, focus, teamwork, as well as familiarity with Windows, email, and typing.
  • You will resolve issues by analyzing data, researching tools, making quick decisions, and enhancing customer experience in logistics through clear written and verbal communication.

Requirements

  • Graduation in any specialization from a recognized university.
  • Excellent communication skills (written and verbal) in English language.
  • Ability to communicate correctly and clearly with all customers.
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Ability to concentrate – follow customers issues without distraction to resolution.
  • Work successfully in a team environment as well as independently.
  • Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.

Responsibilities

  • A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

FAQs

What is the primary role of a Transportation Representative at Amazon Freight?

The primary role is to provide reliable and transparent line haul transportation services, resolving issues in a timely manner by analyzing data and driving customer experience.

What qualifications are required for this position?

A graduation in any specialization from a recognized university is required, along with excellent communication skills in English and familiarity with Microsoft Office tools.

Is experience in logistics necessary for this role?

While a basic understanding of logistics is preferred, it is not explicitly required; however, familiarity with the logistics environment will be beneficial.

Will the Transportation Representative work independently or in a team?

The Transportation Representative will work successfully in both a team environment and independently, depending on the task at hand.

What kind of communication skills are necessary for this role?

Excellent verbal and written communication skills in English are necessary, as well as the ability to clearly understand and state the issues presented by customers.

Are there any specific computer skills required for this position?

Yes, candidates should be familiar with Windows, Microsoft Outlook, Microsoft Word, and internet browsers, as well as possessing excellent typing skills.

What is the job ID for this position?

The job ID for this position is A2814675.

Does the position require managing key metrics?

Yes, managing key metrics is part of the responsibilities of a Transportation Representative.

What are the key responsibilities of this role?

Key responsibilities include timely issue resolution, data analysis, supporting continuous improvement initiatives, and collaborating with various internal and external stakeholders.

What is the working environment like for a Transportation Representative?

The working environment is dynamic, requiring adaptability and the ability to navigate a fast-paced logistics network.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.