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Transportation Representative, AV

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Amazon

16d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Logistics
  • Hyderabad, +1
    Remote

AI generated summary

  • You need a bachelor's degree, 10-24 months of experience, strong communication skills, advanced Excel and SQL proficiency, team collaboration ability, and logistics background preferred.
  • You will communicate with customers, analyze data, develop performance metrics, escalate issues, meet business needs, and present findings in a 24/7 operational environment.

Requirements

  • Bachelor’s degree
  • 10-24 months of work experience.
  • Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams
  • Proficiency in Advanced Excel (pivot tables, vlookups)
  • Demonstrated ability to work in a team in a very dynamic environment
  • Logistics background and lean/six sigma training is a plus
  • Proficient in SQL

Responsibilities

  • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
  • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
  • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
  • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
  • Providing real-time customer experience by working in 24*7 operating environment.

FAQs

What is the educational requirement for the Transportation Representative, AV position?

A Bachelor’s degree is required for this position.

How much work experience is necessary for this role?

The role requires 10-24 months of work experience.

What kind of skills are important for this position?

Good communication skills are essential, as the role involves facilitating the flow of information between external teams. Additionally, proficiency in Advanced Excel (including pivot tables and vlookups) is important.

What kind of work environment will I be in?

This position operates within a 24*7 environment, providing real-time customer experience.

Will I need to analyze data for this role?

Yes, the candidate should be able to analyze data, notice trends, and drive customer experience through data insights.

Do I need to have a logistics background?

While not mandatory, a logistics background and lean/six sigma training are considered a plus for this position.

What tools will I be expected to use?

You will need to pull data from various databases and perform ad hoc reporting and analysis using tools such as Excel, Access, SQL, and potentially other data management systems.

Is experience in SQL required for this job?

While not explicitly required, proficiency in SQL is listed as a plus.

What are the key responsibilities of a Trans Ops Specialist?

Key responsibilities include communication with external and internal customers, resolving potential issues, data analysis, driving business results through performance metrics, and timely problem resolution.

Will I be involved in improving processes in this role?

Yes, the candidate should be prepared to ideate process improvements and drive them to conclusion.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.