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Transporter

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Orlando Health

27d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be self-motivated, communicate effectively, have basic computer skills, complete mandatory training, and have experience in patient care or customer service. BLS certification may be required.
  • You will transport patients and equipment, communicate vital information, ensure safety and cleanliness, assist with clinical tools, and maintain compliance with policies while providing excellent service.

Requirements

  • This self-motivated Team Member must possess the ability to work independently as well as in a team setting with others in multiple departments and disciplines. Team member must possess ability to communicate with patients, visitors and internal customers using appropriate designated scripting and engagement techniques.
  • Ability to read and recognize similarities and differences between words and between series of numbers.
  • Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.
  • Must be capable of accessing and using all department related computer systems such as but not limited to the TeleTracking programs that include Bed Tracking and Service Response where applicable, Outlook Email, Allscripts Transport system.
  • Must be able to complete required mandatory educational training.
  • If required for area, must complete and be certified in:
  • BLS/HealthCare Provider certification by the American Heart Association renewed every two years.
  • Demonstrated experience in a patient care setting or a customer service role.

Responsibilities

  • Provide safe and efficient transport of patients to all areas of the hospital. Assess patient to determine the most effective method for transport.
  • Communicate vital patient information with the department manager, group leads and other appropriate team members.
  • Responsible and accountable for reaching individual productivity standards established by the department.
  • Transport charts and specimens in an efficient and confidential manner.
  • Maintain all transportation equipment and assure its cleanliness and sanitary condition.
  • Demonstrates ability to log into and manipulate Allscripts Transport Tracking systems effectively and efficiently.
  • Understand and demonstrate outstanding customer service behavior and attitude, which will support and facilitate the mission, vision, and values of Orlando Health.
  • Aid in informing customers, nursing units, and diagnostic departments of delays.
  • Proactively seeks prevention of fire and safety hazards by storing equipment in designated areas.
  • Possess the ability to adjust the liter flow and determine PSI in an oxygen tank as well as the ability to transfer an oxygen regulator from one oxygen tank to another.
  • Has the knowledge and ability to safely remove a telemetry unit from a patient.
  • Follows hospital and departmental policies with special attention to safety, dress, attendance, punctuality and display of ID badge.
  • Handles work related information in a confidential manner to maintain HIPAA compliance.
  • Cooperates effectively and efficiently with team members to consistently meet the changing needs of the patient, department, and/or hospital.
  • Assist in the distribution and retrieval of clinical equipment throughout the facility.
  • Assist in cleaning equipment and restocks standby storage areas or returns it to the equipment room.
  • Assist in the distribution, retrieval, and maintenance of orthopedic equipment such as CPM, hot/cold therapy machines, trapeze bed frames, patient lifts, and traction weights and pulleys.
  • Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Adheres to all Standards of Precaution, MSDS and Hand Hygiene directives.
  • Must complete all mandatory training as designated and required. Participates in departmental quality assurance and improvement activities as appropriate.
  • Demonstrate initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.

FAQs

What are the main responsibilities of a Transporter?

The main responsibilities include safely and efficiently transporting patients, communicating vital patient information, transporting charts and specimens, maintaining transportation equipment, and providing outstanding customer service.

Is there a requirement for certification?

Yes, if required for the area, the Transporter must complete and maintain BLS/Healthcare Provider certification by the American Heart Association, renewed every two years.

What qualifications are necessary for this position?

Candidates should have the ability to read and write simple correspondence, respond to inquiries, access department-related computer systems, and complete mandatory educational training.

What skills are important for a Transporter?

Important skills include the ability to communicate effectively, work independently or as part of a team, demonstrate customer service behavior, and possess knowledge about patient care and safety protocols.

Is prior experience required for this role?

Yes, demonstrated experience in a patient care setting or a customer service role is required.

Are Transporters responsible for handling confidential information?

Yes, Transporters must handle work-related information in a confidential manner to maintain HIPAA compliance.

What should I do if there are delays in patient transport?

The Transporter is responsible for proactively informing customers, nursing units, and diagnostic departments of any delays.

What type of equipment will a Transporter be responsible for?

A Transporter is responsible for transporting clinical equipment, orthopedic equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.

What are the expectations regarding attendance and punctuality?

Transporters are expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies.

What type of training is required for a Transporter?

Transporters must complete all mandatory training, including participation in departmental quality assurance and improvement activities as appropriate.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.