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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Gurgaon

AI generated summary

  • You need expertise in fares, ticketing, and GDS systems, a background in travel booking, excellent communication skills, and a passion for delivering top-notch client service.
  • You will manage travel arrangements for corporate accounts, provide consultative advice, ensure compliance, meet performance metrics, and maintain client relations in a 24/7 environment.

Requirements

  • Detailed understanding of fares and ticketing rules, for car, air, hotel travel
  • Knowledge and experience of: Air, rail, hotel, car booking, calculating and Processing exchanges
  • High proficiency in one or multiple GDS (Sabre, Apollo, Galileo, Amadeus)
  • Experience working in a team
  • Background in Business Travel, leisure or airline reservation required
  • Passion for Perfection in Client Service
  • Excellent Professional Communication – both written and verbal
  • Detailed - ability to act with integrity, and deal sensitively with personal and confidential traveller information
  • Problem Solving, with a process improvement approach
  • Handle critical situations while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and authoritatively
  • Possess a strong understanding of travel trends and industry standard methodologies

Responsibilities

  • Operating in a 24 hour a day, 7 days a week team, with variable shift (days, nights and weekends).
  • Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
  • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Global Distribution Systems (GDS)
  • Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travellers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements
  • Aligning with all legal standard requirements, which include required training, compliance and sanctions
  • Deliver expectations on individual/shared team goals and support all business metrics. Proactively review your metrics to check on and improve performance
  • Follow internal compliance and regulatory requirements for all customers and locations supported
  • Operate in a telephony and Multi-Channel servicing environment where you are accountable for customer happiness (CSAT), key efficiency metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  • Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
  • Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach

FAQs

What are the working hours for the Travel Consultant position?

The working hours would ideally start anytime between 5 PM – 12 AM, which includes an overnight shift. The counsellor would also need to work on weekends.

Is experience in business travel required for this role?

Yes, a background in business travel, leisure, or airline reservation is required.

What kind of training or support does Amex GBT provide to its employees?

Amex GBT offers global tuition assistance, access to over 20,000 courses on its learning platform, leadership courses, and prioritizes internal candidates for new job openings.

Is there an emphasis on diversity and inclusion within the company culture?

Yes, Amex GBT strives to champion Diversity, Equity, and Inclusion in every aspect of its business, providing opportunities for colleagues to connect through global Inclusion Groups.

What type of technology will I be using in this role?

You will be using Global Distribution Systems (GDS), as well as tools and technology available for providing travel solutions.

Are there opportunities for professional development in this position?

Yes, there are opportunities for professional development, including tuition assistance for skills development and access to a wide range of courses.

Do I need to have proficiency in GDS for this role?

Yes, high proficiency in one or multiple GDS (Sabre, Apollo, Galileo, Amadeus) is required.

What kind of benefits does Amex GBT offer?

Amex GBT offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and travel perks from major travel providers.

Is teamwork important in this role?

Yes, working as part of a high-performing team is essential, and collaboration is a key aspect of delivering outstanding travel service.

Will I be responsible for adhering to compliance and regulatory requirements?

Yes, you will be required to follow internal compliance and regulatory requirements for all customers and locations supported.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.