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Travel Retail - Clinique - Consultant - Dublin Airport - 36 Hours

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The Estée Lauder Companies Inc.

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must adhere to appearance standards, have a passion for Clinique, retail and management experience, effective communication skills, and a valid passport. Security clearance and right to work are essential.
  • You will achieve sales targets, provide personalized customer service, maintain product knowledge, ensure merchandising standards, report maintenance issues, and foster team collaboration.

Requirements

  • 1. Adhere to appearance guidelines and personal standards
  • 2. Passion for Clinique Brand
  • 3. Ability to learn quickly and compliant in nature
  • 4. Ability to hold an engaging conversation
  • 5. Possess and acts upon initiative
  • 6. Effective communication, organizational and prioritization skills
  • 7. Ability to work independently, under pressure and self-motivated
  • 8. Communication via Teams Channel
  • 9. Ability to work Travel Retail hours including 4am starts, evening, weekends and special events in a fast-paced work environment
  • 10. Previous experience in retail
  • 11. Previous management experience within similar roles
  • 12. Applicants must have an in-date passport to work in the airport
  • 13. To obtain an airside pass, you must be able to provide a checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check
  • 14. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

  • - Achieve the targets set by the Company as communicated by the counter manager.
  • - Be proactive in ways to increase sales opportunities and service standards.
  • - Identify features and benefits of products providing consumers with relevant information.
  • - Demonstrate a thorough understanding of the Brand and product.
  • - Provide personalized service to our customers in order to meet customer expectations and achieve sales targets.
  • - Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts.
  • - Achieve daily sales goals.
  • - Act as a role model and encourage colleagues to achieve agreed standards.
  • - Take personal responsibility and ownership for development.
  • - Understand the company culture and promote the Brand image at all times.
  • - Preserve merchandising displays and ensure counter hygiene standards including testers and fixtures, which should be kept clean and reflect the Clinique image and guidelines.
  • - Ensure all VM, counter hygiene and brand guidelines are communicated and adhered to, follow up once a week with all changes that take place on counter; regularly communicated to SEE/ Counter manager. Finding VM solutions when faced with oos challenges.
  • - Report all Health and Safety/ maintenance issues to your Counter Manager and SEE immediately.
  • - Complete self-learning of elearning/ onboarding modules as set out by counter manager.
  • - Builds relationships with key agency partners to train/ coach agency staff/ generic teams to support achieving key retail goals.
  • - Work individually or as part of a team to offer a high-touch personalized Clinique Travel Retail services to all our customers.

FAQs

What are the primary responsibilities of the Clinique Consultant at Dublin Airport?

The primary responsibilities include achieving sales targets, providing personalized customer service, maintaining merchandising standards, and completing e-learning and training modules.

What qualifications are required for this position?

Applicants should have a passion for the Clinique brand, effective communication and organizational skills, the ability to work independently and under pressure, previous retail experience, and an in-date passport to work at the airport.

What is the work schedule for this position?

The position requires travel retail hours, including early morning starts (4 am), evenings, weekends, and special events.

Is previous management experience necessary for this role?

Yes, previous management experience within similar roles is preferred.

What measures will be used to assess performance in this role?

Performance will be assessed using KPIs such as target achievement percentage, average sale per transaction (A£S), items per transaction (IPT), and completion of Skin School services.

Is there a requirement for a background check to work in this role?

Yes, applicants must provide a checkable 5-year work/education history and pass a security clearance from the relevant airport authority.

What type of customer service is expected from the Clinique Consultant?

The Clinique Consultant is expected to provide high-touch personalized services to customers, meeting their expectations and achieving sales targets.

Can I apply for this position if I do not have the right to live and work in the country?

No, applicants must be able to provide proof of their right to live and work in the country if invited for an interview.

How important is teamwork in this position?

Teamwork is important, as consultants are expected to work individually or as part of a team to achieve retail goals and offer personalized services to customers.

Are there specific grooming standards for this role?

Yes, adherence to appearance guidelines and personal standards is required for all employees in this position.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.