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Travel Retail - Clinique - Consultant - Heathrow T2 - 27 Hours



18d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • London

AI generated summary

  • You must have a passion for the brand, strong communication skills, retail experience, willingness to work flexible hours, and be eligible to work in the airport. Prepare to uphold high standards and engage customers in a fast-paced environment.
  • You will achieve sales targets, provide personalized service, maintain merchandising displays, stay updated on products, and educate agency partners to deliver high-touch service at Clinique Travel Retail.


  • Adhere to appearance guidelines and personal standards
  • Passion for Clinique Brand
  • Ability to learn quickly and compliant in nature
  • Ability to hold an engaging conversation
  • Possess and acts upon initiative
  • Effective communication, organizational and prioritization skills
  • Ability to work independently, under pressure and self-motivated
  • Communication via Teams Channel
  • Ability to work Travel Retail hours including 4am starts, evening, weekends and special events in a fast-paced work environment
  • Previous experience in retail
  • Previous management experience within similar roles
  • Applicants must have an in-date passport to work in the airport
  • To obtain an airside pass, you must be able to provide a checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview


  • Retail Sales:
  • Achieve the targets set by the Company as communicated by the counter manager.
  • Be proactive in ways to increase sales opportunities and service standards.
  • Identify features and benefits of products providing consumers with relevant information.
  • Demonstrate a thorough understanding of the Brand and product.
  • Provide personalized service to our customers in order to meet customer expectations and achieve sales targets. 
  • Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts
  • Act as a role model and encourage colleagues to achieve agreed standards
  • Take personal responsibility and ownership for development
  • Understand the company culture and promote the Brand image at all times
  • Merchandising:
  • Preserve merchandising displays and ensure counter hygiene standards including testers and fixtures, which should be kept clean and reflect the Clinique image and guidelines.
  • Ensure all VM, counter hygiene and brand guidelines are communicated and adhered to, follow up once a week with all changes that take place on counter; regularly communicated to SEE/ Counter manager. Finding VM solutions when faced with oos challenges.
  • Report all Health and Safety/ maintenance issues to your Counter Manager and SEE immediately
  • Education:
  • Complete self-learning of elearning/ onboarding modules as set out by counter manager.
  • Builds relationships with key agency partners to train/ coach agency staff/ generic teams to support achieving key retail goals.
  • Work individually or as part of a team to offer a high-touch personalized Clinique Travel Retail services to all our customers. 


What are the main objectives for the Travel Retail Consultant at Heathrow T2?

The main objectives for the Travel Retail Consultant at Heathrow T2 are to achieve personal objectives set by Clinique and to contribute to the success of the account.

How important is it to promote and maintain Clinique's image and reputation to the customer in this role?

It is very important to promote and maintain Clinique's image and reputation to the customer in this role.

Retail & Consumer Goods
Founded Year

Mission & Purpose

In 1968, a beauty editor asked a leading New York City dermatologist, “Can great skin be created?” The answer: yes. And with that yes, Clinique was born. Today Clinique is the #1 Dermatologist Brand in Skincare in the US* and #1 Dermatologist Brand in Makeup in the US**, offering its dermatologist guided, allergy tested solutions for remarkable skin results. The brand is sold in 107 markets worldwide. Clinique’s clinical solutions are informed by years of research, working with dermatologists, scientists, and ophthalmologists. All Clinique formulas are designed to deliver powerful efficacy with rigorous safety —clinically proven, allergy tested, and 100% fragrance free.