Travel Retail Field Supervisor

Puig

Jan 9

Applications are closed

Job
Full-time
Senior Level
Customer Relations
Sales & Business Development
Dubai

Requirements

Experience in Education or Training - a natural flair for story-telling and presenting
Arabic, Russian or Chinese language skills are an added value
Experience in Travel Retail
Fragrance and Beauty Experience

Responsibilities

Drive retail sales and ensure an exceptional consumer experience through regular sales performance analysis and team feedback.
Promote operational excellence and an efficient work environment.
Maintain effective communication between shop floor teams and the TRME office.
Monitor and follow up on shop floor needs, including Brand Representatives (BRs) and consumer experience improvements.
Achieve store sales targets by leading team transactions and sales.
Support and track incentive plans for BRs.
Coach individual BR performance for improvement.
Create daily/weekly action plans to motivate the team and attract customers.
Conduct performance reviews and team meetings.
Foster a positive work environment and teamwork.
Build strong relationships with retail partner management teams to drive opportunities for the brand (space, staff, events, stock).
Provide live coaching to BRs on the shop floor, focusing on shopper experience and team capabilities.
Enhance Consumer Experience and Fragrance Profiling for Niche BRs, and build confidence in makeup artistry and cross-selling for makeup BRs.
Train prestige BRs on product knowledge, customer service, and sales skills.
Track BR performance and identify areas for improvement with the Education Manager.
Collaborate with the Education Manager to develop training plans and focus areas.
Assist in planning and executing classroom and virtual training.
Ensure merchandising standards meet guidelines and adapt visuals locally.
Provide regular feedback to the Retail Design & VM Manager.
Work closely with Retail Design, VM, and Marketing teams on brand activations and in-store animations, creating action plans to motivate BRs and drive traffic to the store.

FAQs

What is the location for the Travel Retail Field Supervisor position?

The position is based in Dubai, UAE.

What are the primary responsibilities of the Travel Retail Field Supervisor?

The primary responsibilities include driving retail sales, enhancing customer experience, leading and coaching the Brand Representative team, ensuring operational excellence, and monitoring the performance of the shop floor.

Do I need experience in Travel Retail to apply?

Yes, experience in Travel Retail is required for this position.

Are language skills important for this role?

Yes, knowledge of Arabic, Russian, or Chinese is considered an added value for candidates.

What kind of training will I be providing as a Field Supervisor?

You will provide live coaching to Brand Representatives on the shop floor, focusing on shopper experience, product knowledge, customer service, and sales skills.

Is there an opportunity for advancement within the company?

Yes, Puig offers plenty of opportunities for growth and development within the international company.

What is the work culture like at Puig?

Puig has an entrepreneurial, creative, and welcoming work culture.

What should I expect regarding compensation and benefits?

Puig offers a competitive compensation and benefits package.

Does Puig have a commitment to diversity and inclusion?

Yes, Puig is committed to creating an inclusive environment and values diversity among its employees.

What are the main regions of focus for this role?

The main focus will be on enhancing brand presence and sales within duty-free outlets, particularly in Dubai and Qatar airports.

Puig

A unique place to create, grow and make an impact

Retail & Consumer Goods

Industry

1001-5000

Employees

1914

Founded Year

Mission & Purpose

Puig is a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Since 1914, our company’s entrepreneurial spirit, creativity and passion for innovation have made Puig a challenger in the beauty and fashion world. Present in the fragrances and fashion, makeup and skincare categories, our house of Love Brands generates engagement through great storytelling that connects with people’s emotions and is reinforced by a powerful ecosystem of founders. Puig portfolio includes our brands Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Byredo, Penhaligon’s, L’Artisan Parfumeur, Kama Ayurveda, Loto del Sur, Charlotte Tilbury, Uriage and Apivita. As well as the beauty licenses of Comme des Garçons Parfums, Christian Louboutin, Benetton, Antonio Banderas and Adolfo Dominguez, among others. At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG Agenda (environmental, social and governance) aligned with the UN Sustainable Development Goals. In 2022 Puig recorded sales of €3,620 million. Puig sells its products in more than 150 countries and has offices in 30 of them.