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Travel Retail - Jo Malone London - Heathrow T4 - 36 Hours

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The Estée Lauder Companies Inc.

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must deliver exceptional, personalized customer service, work flexible retail hours, and prove your right to live and work in the country if shortlisted for an interview.
  • You will deliver excellent customer service, boost sales, support events, manage inventory, uphold VM standards, monitor competitors, follow grooming guidelines, and maintain cleanliness.

Requirements

  • The ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

  • Deliver exceptional customer service
  • Maximise sales performance and productivity
  • Build collaborative relationships with your colleagues
  • Support the execution of in store events
  • Awareness of stock and inventory
  • Maintain high VM standards and work environment
  • To be aware of competitor activity and to drive an omni-channel approach
  • Adhere to Brand grooming guidelines
  • Maintain the high standard of housekeeping

FAQs

What are the primary responsibilities of the role?

The primary responsibilities include providing outstanding customer service, maximizing sales performance, maintaining the store environment, supporting store operations, and assisting with opening and closing duties.

Is previous retail experience required for this position?

While previous retail experience is beneficial, the ideal candidate should have a passion for service and storytelling, which can be demonstrated through various experiences.

What are the working hours for this role?

The role requires working retail hours, which may include days, nights, weekends, and special events in a fast-paced work environment.

Will I receive training for this position?

Yes, at Jo Malone London, there is a commitment to continuous development, and employees will receive training to become fragrance connoisseurs and enhance their customer service skills.

Are there opportunities for career advancement within the company?

Yes, the unique culture at Jo Malone London provides a supportive environment where careers can be built, and there are opportunities for continued development and growth within the company.

What qualities does Jo Malone London look for in an ideal candidate?

The ideal candidate will be warm, kind, and friendly, possess a ‘can-do’ attitude, have a passion for service, be adaptable and versatile, and maintain a groomed and professional appearance.

Do I need to have the right to live and work in the country to apply?

Yes, applicants must be able to provide proof of the right to live and work in the country if invited for an interview.

Is there a dress code for the employees?

Yes, employees are expected to adhere to brand grooming guidelines, maintaining a high standard of professionalism in their appearance.

What should I do if I need adjustments during the recruitment process due to a disability?

If you require any adjustments to the recruitment process, please contact 0800 917 1399 as soon as possible.

Are there any specific events that I will be involved in as part of my role?

Yes, you will support the execution of in-store events, which may include activities like hosting consultations, hands-on experiences, and other customer-engaging events.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.