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Travel Retail - Tom Ford - Make up & Fragrance Specialist - Stansted Airport - 36 Hours

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The Estée Lauder Companies Inc.

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have beauty experience, strong customer service skills, flexibility for retail hours, and familiarity with point-of-sale software. Proof of right to work in the country is needed.
  • You will sell Tom Ford products, provide excellent customer service, maintain grooming standards, ensure counter cleanliness, report sales accurately, and assist team members as needed.

Requirements

  • Previous beauty/artistry experience is desirable
  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software is desirable
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

  • SELL THE TOM FORD BEAUTY BRAND
  • Achieve required retail sales targets; daily, weekly, monthly as set by the Company.
  • With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication.
  • GIVE EXCELLENT CUSTOMER SERVICE
  • Give prompt, polite and efficient service at all times.
  • Adhere to the TOM FORD BEAUTY service standards at all times.
  • Communicate and demonstrate product expertise with every customer.
  • PERSONAL GROOMING
  • Maintain high standard of personal grooming as required by TOM FORD BEAUTY.
  • Wear the TOM FORD BEAUTY uniform and maintain the uniform clean, professional condition.
  • A Bold TOM FORD BEAUTY look is to be worn.
  • Wear only TOM FORD BEAUTY products during working hours unless otherwise specified.
  • Male Specialists to adhere to Tom Ford Beauty Male Grooming guidelines.
  • WORK EFFECTIVELY AS PART OF A TEAM
  • Help colleagues and promote team efficiency by being flexible and taking on tasks as required.
  • Communicate information to the Account Coordinator and colleagues as needed.
  • Maintain high standards of time-keeping on the counter to ensure team efficiency.
  • MAINTAIN HOUSEKEEPING STANDARDS
  • Clean counters, tester stands and displays regularly to maintain TOM FORD BEAUTY brand image.
  • Merchandise the counter according to brand guidelines.
  • Adhere to brand hygiene standards and correct utilisation of all selling/demonstration tools and take action to ensure the counter complies with these.
  • COMPLETE ADMINISTRATION
  • Complete all administration accurately, legibly and on time – including personal retail sales reporting and any other specific administration that is required by the AC.
  • CARRY OUT OTHER TASKS
  • Carry out any other duties as may be required to support the Counter/Business Manager, the Account Co-ordinator and/or the Company from time to time.

FAQs

What is the job title for this position?

The job title is Travel Retail - Tom Ford - Make Up & Fragrance Specialist.

Where is the job located?

The job is located at Stansted Airport.

What are the working hours for this position?

The position requires a full-time commitment of 36 hours per week.

What are the key responsibilities of this role?

The key responsibilities include selling the Tom Ford Beauty brand, providing excellent customer service, maintaining personal grooming standards, working effectively as part of a team, maintaining housekeeping standards, completing administration tasks, and carrying out other associated duties as required.

Is previous experience in beauty or artistry required?

Previous beauty/artistry experience is desirable but not mandatory.

What kind of customer service is expected in this role?

Inspirational, authentic, and personalized customer service is expected in this role.

Are there specific grooming and uniform standards?

Yes, there are high standards of personal grooming and a specific TOM FORD BEAUTY uniform that must be maintained.

Will I need to work flexible hours?

Yes, the role requires the ability to work retail hours, including days, nights, weekends, and special events.

Is experience with retail point-of-sale software necessary?

Previous experience with retail point-of-sale software is desirable but not strictly required.

What must applicants provide when invited for an interview?

Applicants must be able to provide proof of their right to live and work in the country.

Are there opportunities for equal employment?

Yes, Estee Lauder Companies is an equal opportunities employer and encourages applications from qualified candidates regardless of various backgrounds.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.