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Trust & Safety Associate

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Accenture

Sep 24

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Data
    IT & Cybersecurity
  • Hyderabad, +1

Requirements

  • Any Graduation
  • 1 to 3 years
  • Ability to perform under pressure
  • Adaptable and flexible
  • Problem-solving skills
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Basic internet research skills
  • Good comprehension, communication (verbal, written) skills is required to interpret content
  • Be a team player and value cohesiveness
  • Be flexible to cater to changing business needs in a fast-paced environment
  • Be aware of social trends, political situations, current affairs etc

Responsibilities

  • Review content- user profiles, videos, texts, images etc
  • Investigate and apply client policies
  • Escalate and/or resolve the issue that is reported by users or flagged by the system
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and make decisions/take actions as per client policies and guidelines
  • Identify the spam content to provide genuine search results
  • Help the victims to remove their explicit videos/Photographs from global sites
  • Remove the Personal Identifiable information reported by the user from various search results
  • Addressing ad blocking through improving ad experiences across the web
  • Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards
  • Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience
  • Review YT videos and decide whether it can be monetized
  • Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns
  • Once the complaint is processed the Trademark will be blocked from the Search Engine
  • The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client’s terms of services
  • They review content that may be sensitive in nature
  • They ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner
  • The Content Management team is responsible for organizing, categorizing and publish content and information using specific tools and channels, for use by different groups and individuals within the organization
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role

FAQs

What is the role of a Trust & Safety Associate at Accenture?

The Trust & Safety Associate is responsible for reviewing, classifying, and removing user-generated content according to client guidelines, investigating reported issues, and ensuring a safe online environment by managing sensitive content.

What qualifications are required for this position?

Any graduation is required, and candidates should have 1 to 3 years of experience in user-generated content moderation or a related field.

What skills are essential for a Trust & Safety Associate?

Essential skills include strong attention to detail, critical thinking, problem-solving, coping and emotional resilience, effective communication, and the ability to analyze information from multiple sources.

Will I be exposed to sensitive content in this role?

Yes, content moderators may be exposed to potentially objectionable and sensitive content, including graphic, violent, or sexual material.

Is training provided for this role?

Yes, there are continuous training programs and workgroup discussions designed for optimal development in the role.

What type of work environment can I expect?

The work environment can be fast-paced and may require working in rotational shifts. You will be required to perform under pressure and adapt to changing business needs.

How does Accenture support the well-being of its employees in this role?

Accenture provides a well-being support program specifically designed for the Trust & Safety community to promote individual and collective well-being.

What are the primary responsibilities of a Trust & Safety Associate?

Responsibilities include reviewing user profiles, videos, texts, and images, investigating reported issues, escalating concerns as needed, and ensuring compliance with client policies and guidelines.

Are the decisions made in this role closely supervised?

Yes, decisions made in this role impact your own work and are closely supervised, with detailed instructions provided for tasks.

What kind of team dynamics should I expect in this role?

You will be an individual contributor as part of a team, and your primary interactions will be within your own team and with your direct supervisor, emphasizing teamwork and collaboration.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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