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Trust & Safety Operations Manager

  • Job
    Full-time
    Senior (5-8 years)
  • Software Engineering
    IT & Cybersecurity
  • $101.1K - $141.6K
  • Manhattan
  • Quick Apply

AI generated summary

  • You need trust & safety experience, content moderation skills, exceptional problem-solving abilities, and global relationship-building expertise. Must excel in fast-paced environments.
  • You will oversee content moderation operations, monitor metrics, drive quality improvements, manage cross-functional relationships, and ensure policy alignment.

Requirements

  • Trust & Safety experience and dedication to building world-class online safety solutions
  • Experience in content moderation, vendor management, and quality assurance
  • Deep familiarity with content moderation metrics and key performance indicators
  • Proven ability in designing, owning, and improving processes across multiple cross-functional teams
  • Skills:
  • Excellent communication and relationship-building skills, with experience working with global partners
  • Exceptional problem-solving and analytical skills, with a demonstrated ability to distill complex issues into structured frameworks and concrete action plans
  • Comfort with ambiguity and able to drive results in a fast-paced and dynamic environment

Responsibilities

  • Scale our content moderation operations, including vendor operations, quality assurance, capacity planning, appeals, and escalations
  • Monitor operational metrics, conduct analyses, and drive quality and efficiency improvements
  • Manage cross-functional relationships to enhance relevant tools, solutions, and processes, working closely with our Trust & Safety Enforcement, Customer Experience, Product, Engineering, Security, and Legal teams to drive alignment and implementation
  • Oversee quality and training processes to facilitate policy alignment and calibration

FAQs

What is the primary responsibility of a Trust & Safety Operations Manager at Rockstar Games?

The primary responsibility of a Trust & Safety Operations Manager at Rockstar Games is to support the content moderation operations and Trust & Safety initiatives, manage the content moderation workforce, and implement industry standard processes to effectively operationalize and implement policies.

Where is the Trust & Safety Operations Manager position located?

The Trust & Safety Operations Manager position is located at Rockstar Games' headquarters in Downtown Manhattan, NYC.

What experience is required for the Trust & Safety Operations Manager role?

The successful candidate for the Trust & Safety Operations Manager role should have experience designing content moderation at scale.

Is this a full-time position?

Yes, this is a full-time, in-office position at Rockstar Games' NYC headquarters.

Entertainment & Media
Industry
1001-5000
Employees
1998
Founded Year

Mission & Purpose

Rockstar Games is a renowned video game development company that creates and publishes interactive entertainment. They are best known for developing critically acclaimed and highly popular game franchises such as Grand Theft Auto, Red Dead Redemption, and Max Payne. Their ultimate mission is to push the boundaries of interactive entertainment and deliver immersive gaming experiences to players worldwide. Rockstar Games' purpose is to craft innovative, engaging, and visually stunning games that captivate players and offer them compelling storytelling, dynamic open-world environments, and a sense of freedom to explore and interact with the game world. Through their games, they aim to provide players with thrilling and memorable experiences, making them leaders in the gaming industry and earning a dedicated fan base of gamers worldwide.