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Twilight Manager

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Morrisons

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Kingston upon Hull

AI generated summary

  • You need team management experience in a fast-paced setting, strong communication skills, flexibility, adaptability to change, and the ability to listen and respond to customers and colleagues effectively.
  • You will lead teams to prioritize customer service, manage schedules and performance, deliver training, foster talent, and ensure availability while collaborating with other departments.

Requirements

  • Experience of managing a team in a fast paced environment
  • You will need to be a great communicator who can share knowledge, experience and best practices
  • You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
  • You must be adaptable to change, whilst being able to challenge effectively
  • As a Manager, you will actively listen to and respond effectively to customers and colleagues

Responsibilities

  • - Lead and empower colleagues to always put the customer first and deliver outstanding customer service
  • - Listen and respond to our customers feedback and react accordingly
  • - Ensure market leading availability across the store
  • - Work with the other Managers in store to lead a supportive and performance driven department
  • - Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
  • - Deliver training to ensure team have the capability and confidence to deliver their role
  • - Enable colleagues to work with confidence across various departments
  • - Identify and develop talent within the department
  • - Build effective relationships with other operating departments
  • - Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
  • - Take a leadership role within the store
  • - Ensure resource is planned thoroughly

FAQs

What is the primary responsibility of a Twilight Manager at Morrisons?

The primary responsibility of a Twilight Manager at Morrisons is to lead and empower colleagues to deliver outstanding customer service and ensure market-leading availability across the store.

Do I need management experience to apply for this role?

Yes, experience of managing a team in a fast-paced environment is required for the Twilight Manager position.

Is training provided for new Twilight Managers?

Yes, excellent training, support, and continued development are provided for Twilight Managers.

What kind of benefits does Morrisons offer?

Morrisons offers a competitive salary, a generous bonus, an attractive pension scheme, private healthcare, and a colleague discount that can be shared with friends and family.

Are there opportunities for career advancement at Morrisons?

Yes, Morrisons invests in their colleagues through industry-leading training programmes, providing opportunities for career advancement.

Do I have to work weekends as a Twilight Manager?

The specifics of the schedule may vary, but as a Twilight Manager, you may be expected to work in a fast-paced environment, which could include evenings and weekends.

What qualities are essential for a candidate applying for the Twilight Manager position?

Essential qualities include being a great communicator, having the ability to build and maintain relationships, being adaptable to change, and actively listening to and responding effectively to customers and colleagues.

Is Morrisons an equal opportunities employer?

Yes, Morrisons is an equal opportunities employer and welcomes applications from all sections of the community.

How does Morrisons handle customer feedback?

Twilight Managers are expected to listen and respond to customer feedback and react accordingly to ensure outstanding customer service.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health