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Twill Process Expert

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A.P. Moller - Maersk

Oct 22, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You should have a relevant bachelor's degree, 2+ years in customer interactions (shipping preferred), strong communication skills, a commercial mindset, digital savviness, and a team-oriented attitude.
  • You will manage customer channels, oversee onboarding and relationships, handle case and contract management, and support operations with a focus on technical and administrative tasks.

Requirements

  • Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration)
  • At least two (2) years experience in dealing with direct customers (experience in shipping/forwarding is an advantage)
  • Excellent communication skills both written and verbal.
  • Can do attitude
  • Commercially minded (selling)
  • Improvement focused
  • Self-service minded
  • Digital Savvy
  • Self-driven and ambitious
  • Team-player

Responsibilities

  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.
  • The administrative stream includes those who primarily support others by performing skilled technical, administrative, or operational tasks.
  • Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas who can execute specialized work to support operations.
  • At the top of this career stream, individuals work independently and apply standards, yet they can also depart from established processes to resolve problems.
  • A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision.
  • The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
  • Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
  • The job requires limited job and business knowledge at the time of hiring.

FAQs

What is the job title for this position?

The job title for this position is Twill Process Expert.

What qualifications are required for the Twill Process Expert role?

A candidate must have a graduate degree in any 4-year bachelor's program, preferably in Logistics or Customs Administration, and at least two years of experience dealing with direct customers.

What skills are necessary for this position?

Necessary skills include excellent written and verbal communication, a commercially minded approach, improvement focus, self-service mindset, digital savvy, and the ability to be self-driven and a team player.

Is experience in shipping or forwarding beneficial for this role?

Yes, experience in shipping or forwarding is considered advantageous for this role.

What kind of career progression opportunities does Maersk offer?

Maersk offers a wide range of roles and has a strong career mobility program that encourages internal candidates to take responsibility for their careers and explore both lateral and vertical moves.

How does Maersk support diversity and inclusion in the workplace?

Maersk is committed to maintaining a diverse and inclusive workplace and welcomes applicants from varied backgrounds without regard to race, gender, age, religion, sexual orientation, or any other characteristic protected by law.

What does the administrative stream refer to in this job description?

The administrative stream refers to roles that support others by performing skilled technical, administrative, or operational tasks, ranging from entry-level workers to experienced individual contributors.

What are some key responsibilities of the Twill Process Expert?

Key responsibilities include customer channel management, case management, customer onboarding and relationship management, and contract and dispute management.

Do we provide leadership and mentoring in this role?

Yes, Maersk has a nurturing management culture that includes leadership support and mentoring throughout your career.

How does Maersk encourage continuous learning?

Maersk fosters an environment of continuous learning by supporting employees' ideas, providing necessary training, and offering challenging work that develops their abilities.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.