FAQs
What are the primary responsibilities of the UIPath Support role?
The primary responsibilities include providing Level 1 and Level 2 support for UI Path automation solutions, diagnosing and troubleshooting issues related to UI Path robots and orchestrator, monitoring the performance of automation workflows, and performing routine maintenance and updates to UI Path components.
What skills are essential for this position?
A strong understanding of RPA (Robotic Process Automation) concepts and best practices, proficiency in UiPath Studio, Orchestrator, and other UiPath products, as well as familiarity with ITIL processes and ticketing systems like ServiceNow and JIRA are essential for this position.
What kind of support will I be providing?
You will be providing Level 1 and Level 2 support, handling incidents, and resolving technical issues promptly.
Is experience with ITIL processes required?
Yes, familiarity with ITIL processes and ticketing systems such as ServiceNow or JIRA is required.
What collaboration will I be involved in?
You will collaborate with developers and other IT teams to resolve complex problems related to UI Path automation.
What does Virtusa value in its employees?
Virtusa values teamwork, quality of life, and professional and personal development. The company seeks to provide employees with exciting projects and opportunities to work with state-of-the-art technologies.
Does Virtusa have a diversity and inclusion policy?
Yes, Virtusa is committed to equal opportunity and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Will I be able to monitor automation workflows in this role?
Yes, part of your responsibilities will include monitoring the performance of automation workflows to ensure they are running smoothly.
What kind of technical issues will I be troubleshooting?
You will be troubleshooting issues related to UI Path robots, orchestrator, and other automation components.
What is the work environment like at Virtusa?
Virtusa promotes a collaborative and dynamic work environment focused on nurturing new ideas and fostering excellence among its employees.