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UIPath Support

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Virtusa

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You must have a strong grasp of RPA concepts, proficiency in UiPath Studio and Orchestrator, and familiarity with ITIL processes and ticketing systems like ServiceNow and JIRA.
  • You will provide L1/L2 support for UI Path automation, troubleshoot issues, collaborate with IT teams, and monitor workflow performance while performing routine maintenance on automation components.

Requirements

  • Strong understanding of RPA (Robotic Process Automation) concepts and best practices
  • Proficiency in UiPath Studio, Orchestrator, and other UiPath products is essential
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, JIRA)

Responsibilities

  • Provide Level 1 and Level 2 support for UI Path automation solutions, handling incidents, and resolving technical issues promptly.
  • Diagnose and troubleshoot issues related to UI Path robots, orchestrator, and other automation components.
  • Collaborate with developers and other IT teams to resolve complex problems.
  • Monitor the performance of automation workflows, ensure they are running smoothly, and perform routine maintenance and updates to UI Path components.

FAQs

What are the primary responsibilities of the UIPath Support role?

The primary responsibilities include providing Level 1 and Level 2 support for UI Path automation solutions, diagnosing and troubleshooting issues related to UI Path robots and orchestrator, monitoring the performance of automation workflows, and performing routine maintenance and updates to UI Path components.

What skills are essential for this position?

A strong understanding of RPA (Robotic Process Automation) concepts and best practices, proficiency in UiPath Studio, Orchestrator, and other UiPath products, as well as familiarity with ITIL processes and ticketing systems like ServiceNow and JIRA are essential for this position.

What kind of support will I be providing?

You will be providing Level 1 and Level 2 support, handling incidents, and resolving technical issues promptly.

Is experience with ITIL processes required?

Yes, familiarity with ITIL processes and ticketing systems such as ServiceNow or JIRA is required.

What collaboration will I be involved in?

You will collaborate with developers and other IT teams to resolve complex problems related to UI Path automation.

What does Virtusa value in its employees?

Virtusa values teamwork, quality of life, and professional and personal development. The company seeks to provide employees with exciting projects and opportunities to work with state-of-the-art technologies.

Does Virtusa have a diversity and inclusion policy?

Yes, Virtusa is committed to equal opportunity and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Will I be able to monitor automation workflows in this role?

Yes, part of your responsibilities will include monitoring the performance of automation workflows to ensure they are running smoothly.

What kind of technical issues will I be troubleshooting?

You will be troubleshooting issues related to UI Path robots, orchestrator, and other automation components.

What is the work environment like at Virtusa?

Virtusa promotes a collaborative and dynamic work environment focused on nurturing new ideas and fostering excellence among its employees.

Business transformation that lasts starts with Engineering First.

Technology
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.