FAQs
What is the main responsibility of a UK/I CORP Customer Success Manager at HubSpot?
The main responsibility is to manage customer relationships, understand their goals, and help them fully adopt and utilize HubSpot’s software to achieve their inbound goals.
Is prior experience necessary for this role?
Yes, you need at least 2+ years of experience in a client-facing or account management role.
What skills are essential for this position?
Essential skills include consultative problem-solving, strong negotiation abilities, business acumen, organizational skills, relationship-building, and knowledge of inbound marketing.
Where can this position be based?
This position can be based in Dublin, Berlin, London, Paris, Madrid, Ghent, or remotely in Ireland, Germany, the UK, France, Spain, or Belgium.
How many customer relationships will I be managing?
You will manage between 100 to 200 customer relationships, including new customers and those who have been with HubSpot for several years.
What does a typical day look like for a Customer Success Manager?
A typical day includes a mix of proactive and reactive work, including 4-5 scheduled deep-dive meetings with customers, addressing their progress and needs, and managing inquiries about the software and invoicing.
Is knowledge of inbound marketing required for this role?
Yes, knowledge of inbound marketing or the ability to learn it quickly is a requirement for this role.
How does HubSpot support personal development and flexibility?
HubSpot promotes a company culture that empowers people and values flexibility, allowing employees to build strong connections with their teams, whether they work remotely or from the office.
What should I do if I need accommodations during the hiring process?
If you need accommodations due to a disability, you should reach out to HubSpot using the provided form, and your information will be treated confidentially.
How does HubSpot view diversity and inclusion in the workplace?
HubSpot is committed to creating a diverse and inclusive workplace and has been recognized for its company culture. You can find more details on their Career Diversity page.