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UK/I CORP Customer Success Manager

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HubSpot

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You need fluency in English, 2+ years in client-facing roles, business savvy, strong digital knowledge, negotiation skills, relationship-building ability, and a willingness to learn inbound marketing.
  • You will manage 100-200 customer relationships, hold 4-5 meetings daily to align goals, address inquiries, promote product growth, and recommend solutions for technical challenges.

Requirements

  • Fluency in written and spoken English
  • 2+ years of experience in a client-facing or account management role
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the media/digital landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Super organised, quick learner who works well under pressure
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
  • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
  • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Responsibilities

  • Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
  • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
  • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.
  • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth.
  • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them.

FAQs

What is the main responsibility of a UK/I CORP Customer Success Manager at HubSpot?

The main responsibility is to manage customer relationships, understand their goals, and help them fully adopt and utilize HubSpot’s software to achieve their inbound goals.

Is prior experience necessary for this role?

Yes, you need at least 2+ years of experience in a client-facing or account management role.

What skills are essential for this position?

Essential skills include consultative problem-solving, strong negotiation abilities, business acumen, organizational skills, relationship-building, and knowledge of inbound marketing.

Where can this position be based?

This position can be based in Dublin, Berlin, London, Paris, Madrid, Ghent, or remotely in Ireland, Germany, the UK, France, Spain, or Belgium.

How many customer relationships will I be managing?

You will manage between 100 to 200 customer relationships, including new customers and those who have been with HubSpot for several years.

What does a typical day look like for a Customer Success Manager?

A typical day includes a mix of proactive and reactive work, including 4-5 scheduled deep-dive meetings with customers, addressing their progress and needs, and managing inquiries about the software and invoicing.

Is knowledge of inbound marketing required for this role?

Yes, knowledge of inbound marketing or the ability to learn it quickly is a requirement for this role.

How does HubSpot support personal development and flexibility?

HubSpot promotes a company culture that empowers people and values flexibility, allowing employees to build strong connections with their teams, whether they work remotely or from the office.

What should I do if I need accommodations during the hiring process?

If you need accommodations due to a disability, you should reach out to HubSpot using the provided form, and your information will be treated confidentially.

How does HubSpot view diversity and inclusion in the workplace?

HubSpot is committed to creating a diverse and inclusive workplace and has been recognized for its company culture. You can find more details on their Career Diversity page.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.