FAQs
What is the primary responsibility of the UKI Service Desk Supervisor?
The primary responsibility of the UKI Service Desk Supervisor is to provide team lead management and support to the UKI Service Desk, ensuring operational excellence across various services including reservations, events, and office support services.
Is this position a full-time role?
No, this position is a 12-month Fixed Term Contract (FTC).
Where is the job located?
The job is located in Dublin.
What are the key aspects of operational management in this role?
Key aspects include acting as the primary contact for stakeholders, owning team workstreams, providing reporting to stakeholders, supporting CL8s in service delivery, and escalating operational issues when necessary.
How does the role address space management?
The role involves ensuring adherence to Global Space Management guidelines, liaising with real estate specialists, monitoring space allocations, and managing Return to Office processes.
What does people development and performance management entail in this position?
It involves monitoring work quality, scheduling team meetings, identifying training needs, ensuring adherence to performance processes, gathering team feedback, and maintaining engagement through initiatives.
What responsibilities does the supervisor have concerning managing resources?
Responsibilities include ensuring adequate team cover, authorizing vacation requests, maintaining attendance records, and interviewing candidates as appropriate.
Is there a financial management aspect to this role?
Yes, the role includes assisting with financial reporting and forecasting, ensuring adherence to budget policies, and managing expenditure.
What qualities are you looking for in a candidate?
We are looking for candidates who put the customer first, are passionate about results, enjoy helping others succeed, can simplify complex problems, are approachable, take responsibility positively, have an infectious attitude, and take pride in their work.
What opportunities are there for team members in this role?
Team members will have opportunities for training, development, and team-building initiatives as part of ongoing performance management and engagement strategies.