FAQs
What is the job title for this position?
The job title for this position is Unified Communications- IPT Engineer L2/3 SP.
What are the main responsibilities of the Unified Communications IPT Engineer?
The main responsibilities include supporting CUCM migration from version 12.5 to V15, assisting operational teams in resolving complex incidents, and managing major incidents including qualification, action plans, resolution, and root cause analysis (RCA).
What experience is required for this role?
A minimum of 5 years of experience in a CISCO environment is required for this role.
What are the essential skills needed for the job?
Essential skills include solid knowledge of telecommunications, knowledge of the CISCO v12.5 telecom environment (CUCM, Unity Connection, Jabber, IPPhone), and familiarity with VMWare v7/v8.
Are there any additional skills that would be appreciated?
Yes, additional skills appreciated include knowledge of Kurmi Kurmi, Telisca, tools for supervision and prognosis, PeterConnects ecosystems, WAN/LAN networks, and security, as well as system and infrastructure administration.
Is English proficiency required for this position?
Yes, a good level of English (reading, spoken, and written) is mandatory due to the international work environment.
What soft skills are important for this role?
Important soft skills include being a team worker, adaptability to change, sense of service, rigor, and curiosity.
What is the working model for this position?
The working model for this position is 100% onsite.
Is there a training or certification opportunity for employees?
Yes, Capgemini offers a wide range of training opportunities, including face-to-face and online certifications, for employees.
Will all applications be evaluated, even if the candidate does not meet 100% of the requirements?
Yes, all applications will be evaluated, and candidates who do not meet 100% of the requirements are still encouraged to apply as the company would love to meet them.