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Uniform Attendant

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Mandarin Oriental Hotel Group

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Dubai

AI generated summary

  • You should have a high school diploma, 1+ year in luxury laundry, basic tailoring skills, knowledge of inventory management, and good English communication. Professionalism and resilience are essential.
  • You will manage uniform distribution, maintain inventory, assist with laundry tasks, ensure cleanliness, train colleagues, address inquiries, and promote teamwork while ensuring guest satisfaction.

Requirements

  • High School qualification or equivalent
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • At least 1 year of experience in a laundry or uniform department is required with in Luxury hotel or resort.
  • Hotel opening experience or renovation experience is an advantage.
  • Basic knowledge and interest in inventory management systems
  • Knowledge of laundry operations and textile care
  • Minimal tailoring skills preferred for basic repairs and adjustments to uniforms.
  • Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  • Competent computer skills, including MS Office or equivalent.
  • Physical capabilities to stand for a long period of time.
  • Ability to understand effective approaches of communication with different individuals.
  • Able to communicate clearly with colleagues and guests.
  • Good verbal and written communication skills in English.
  • Verbal and written communication skills in other languages are preferred.
  • Demonstrates humility by valuing and supporting the contributions of all team members.
  • Provides helpful and courteous service, ensuring a positive experience for colleagues.
  • Maintains a high standard of professionalism in all interactions, adhering to Mandarin Oriental Downtown, Dubai policies and procedures.
  • Exhibits reliability and responsibility, consistently fulfilling duties with integrity.
  • Approaches challenges with a calm and composed demeanor, showing resilience under pressure.
  • Exhibits sound judgment and decision-making skills, addressing issues promptly and effectively.
  • Maintains a positive attitude and serves as a role model for others through mature and responsible behavior.

Responsibilities

  • Ensure the proper distribution and collection of colleague uniforms and approved management work attire.
  • Maintains updated log sheets of all management laundry collections and retrieves.
  • Manage the collection, sorting, and laundering of soiled uniforms from colleagues.
  • Organize and place clean uniforms onto the uniform conveyor belt.
  • Assist in washing and pressing tasks for colleague uniforms as needed, adhering to care instructions to maintain uniform quality.
  • Assist the Tailor/Uniform Supervisors in the new colleague onboarding process by assigning and recording uniform details, including carousel numbers, and ensuring accurate documentation.
  • Participate in uniform and linen inventory checks to ensure accurate records and par levels.
  • Maintain accurate records of uniform issuance and returns to prevent losses and ensure accountability.
  • Regularly inspect uniforms for wear and tear, and coordinate repairs or replacements as necessary.
  • Ensure the uniform and laundry area is tidy, clean, and organized at all times.
  • Respond to colleague questions and needs professionally, timely, and with a positive attitude.
  • Follow all MOQA, LQE, LQA, Forbes, and FLHSS&E standards consistently.
  • Monitor uniform stock levels and place orders for new uniforms as required to maintain adequate inventory.
  • Coordinate with the housekeeping and maintenance teams to ensure the proper care and upkeep of uniform facilities and equipment.
  • Implement and follow procedures for proper disposal of damaged uniforms.
  • Assist in training colleagues on the proper care and handling of uniforms to ensure longevity and quality.
  • Prepare reports on uniform usage, inventory levels, and any discrepancies for management review.
  • Foster a positive work environment, promoting teamwork and addressing any conflicts or issues that arise.
  • Provide ongoing feedback and support to colleagues regarding uniform standards and maintenance.
  • Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
  • Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
  • Serve as a role model, demonstrating humility, empathy, integrity, and a commitment to service excellence.
  • Warmly engage and converse with guests in a professional manner when applicable.
  • Ensure guest satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
  • Support all hotel colleagues in creating WOW moments to surprise and delight in-house guests whenever the opportunity arises.
  • Listen to any guest/colleague complaints and communicate with management immediately and/or take ownership.
  • Provide guest assistance, direction and information as requested.

FAQs

What are the main responsibilities of a Uniform Attendant at Mandarin Oriental Downtown, Dubai?

The main responsibilities include ensuring proper distribution and collection of uniforms, managing laundry processes, assisting with uniform onboarding for new colleagues, conducting inventory checks, maintaining records, coordinating repairs, and ensuring the cleanliness and organization of the uniform area.

What qualifications are required for a Uniform Attendant position?

A High School qualification or equivalent is required, and a Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.

How much experience is needed for this role?

At least 1 year of experience in a laundry or uniform department within a luxury hotel or resort is required. Hotel opening or renovation experience is considered an advantage.

What technical skills are advantageous for a Uniform Attendant?

Basic knowledge of inventory management systems, laundry operations, textile care, minimal tailoring skills, competent computer skills (including MS Office), and the ability to stand for long periods are beneficial.

What communication skills are necessary for this position?

The ability to communicate clearly with colleagues and guests, good verbal and written communication skills in English, and proficiency in additional languages are preferred.

How does the Uniform Attendant contribute to colleague relations?

The Uniform Attendant fosters a positive work environment by promoting teamwork, providing feedback on uniform standards, maintaining open communication with other departments, and serving as a role model of humility and service excellence.

Is guest interaction part of the Uniform Attendant's role?

Yes, the Uniform Attendant is expected to engage with guests in a professional manner, ensuring guest satisfaction and supporting colleagues in creating memorable experiences.

Does the Uniform Attendant participate in any training?

Yes, the Uniform Attendant assists in training colleagues on the proper care and handling of uniforms to ensure their longevity and quality.

Are there opportunities for advancement within the uniform department?

With experience and demonstrated skills, there may be opportunities for advancement within the uniform department or other areas of the hotel.

What are the working hours for a Uniform Attendant?

Specific working hours may vary, but as a hospitality position, availability for flexible scheduling, including weekends and holidays, is typically expected.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.