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Unit Secretary - Emergency Department - Full Time Days

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Hackensack Meridian Health

Today

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must have a high school diploma, 2 years of relevant experience, strong computer and communication skills, organizational skills, and proficiency in a second language. Weekend and holiday shifts required.
  • You will greet visitors, manage patient belongings, assist staff with equipment, handle calls, perform audits, track supplies, maintain records, and enhance patient satisfaction.

Requirements

  • 1. High School diploma or equivalent.
  • 2. Proficient computer skills.
  • 3. Possess strong organizational skills and be detail oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
  • 4. Excellent written and verbal communication skills.
  • 5. Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
  • 6. 2 years of experience in front desk, reception, or customer service.
  • 7. Proficiency in a second language.
  • 8. Required to work every other weekend according to department needs.
  • 9. Required to work three (3) out of (6) holidays according to department needs.
  • 10. Required to work rotating schedules/shifts based on needs.

Responsibilities

  • 1. Represents the unit and Hackensack Meridian Health as a Patient Experience Ambassador.
  • 2. Ensure that patient belongings are secured and labeled.
  • 3. Answers telephone in a courteous and professional manner.
  • 4. Greets visitors on the unit.
  • 5. Provide direction assistance.
  • 6. Answer call bells and assist with non-clinical requests.
  • 7. Complete hand washing audits.
  • 8. Assist with Facetime calls to family and obtaining language line.
  • 9. Interacts with the team to resolve equipment issues, including nurses, physicians, and operations manager.
  • 10. Performs daily, weekly, and monthly audits of assigned equipment and patient rooms.
  • 11. Checks inventory of assigned procedure carts and restocks as needed.
  • 12. Serves as liaison with Bio Med, Sterile Processing, Materials Management, and Plant Operations departments.
  • 13. Delivers and picks up equipment and supplies from Sterile Processing promptly.
  • 14. Tracks equipment that is out for repair and follows up routinely.
  • 15. Recognizes and responds to opportunities to enhance patient satisfaction.
  • 16. Other duties and/or projects as assigned.
  • 17. Adheres to HMH Organizational competencies and standards of behavior.
  • 18. Stock Personal Protective Equipment.
  • 19. Stock Blanket warmers and gloves.
  • 20. Round on unit. Report unit conditions and hazards in EPIC and Onelink.
  • 21. Responsible for rental bed ordering.
  • 22. Manage all equipment sent out for service.
  • 23. Assists nursing staff with obtaining necessary equipment and supplies for patient care. (i.e. isolettes, phototherapy lights, etc)
  • 24. Assists nursing staff with washing of patient care items (i.e. clothes, blankets, chair inserts, etc)
  • 25. Maintain and order office supplies and forms.
  • 26. Manage POLST- FAX advanced directive and POLST.
  • 27. Chart Maintenance, including preparation of admission & transport paperwork.
  • 28. Assist in the preparation & distribution of PKU newborn screenings and results.
  • 29. Distribute medication to the RN which are sent via tube.
  • 30. Acts as a runner to the lab, blood bank, and pharmacy.

FAQs

What is the primary role of a Unit Secretary in the Emergency Department?

The primary role is to act as a patient experience ambassador, facilitate a positive experience for patients and visitors, perform clerical support for the unit, and maintain equipment within the high-risk nursery.

What are the essential job functions of the Unit Secretary?

Essential job functions include answering telephone calls professionally, greeting visitors, assisting with non-clinical requests, performing equipment audits, and serving as a liaison with various departments.

Is experience required for this position?

While a high school diploma or equivalent is required, having two years of experience in front desk, reception, or customer service is preferred.

What are the physical demands of this job?

The job requires sitting for long periods, frequent standing and walking, constant verbal communication, and the ability to lift or push a minimum of 5 lbs.

Are there any specific education requirements for this role?

Yes, a high school diploma or equivalent is required, along with proficient computer skills and strong organizational abilities.

What shift patterns are expected for this position?

The position requires working every other weekend, three out of six holidays, and rotating schedules/shifts based on departmental needs.

Is there a need for proficiency in multiple languages?

Proficiency in a second language is preferred but not required for this role.

What type of software skills are necessary for this job?

Proficiency in Microsoft Office and Google Suite platforms is necessary, along with general computer skills.

Will I be required to wear personal protective equipment (PPE)?

Yes, the role involves extended wearing of PPE, including surgical masks for long periods of time.

How does the Unit Secretary contribute to patient satisfaction?

The Unit Secretary enhances patient satisfaction by addressing patient concerns, facilitating communication, and ensuring that the unit operates efficiently and effectively.

Hackensack Meridian Health

Keep getting better.

Science & Healthcare
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

We are a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. In addition to our 18 hospitals, we are home to more than 36,000 team members, 7,000 physicians and 500+ patient care locations, including ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, urgent care centers, physician practice locations, and a fitness and wellness center. Transforming Care Our Hackensack Meridian Center for Discovery and Innovation is dedicated to developing and translating innovations in biomedical sciences to improve outcomes for cancer patients and others with life threatening, disabling and chronic diseases. Our vision at the Center for Discovery and Innovation is to transform today’s ideas into tomorrow’s new health care delivery. Defining Academic Excellence At the Hackensack Meridian School of Medicine, our mission is to develop our students, residents, fellows, faculty, and health care environment to deliver the highest quality care for all. Our approach is unique as we utilize the best components of different evidence-based teaching methods, and structure our foundational curriculum explicitly to give students what they need to thrive in the modern, technically demanding, clinical setting. We are proud to have two hospitals ranked on New Jersey’s Top 10 Best Hospitals list according to U.S. News & World Report, including Hackensack University Medical Center, the #1 adult and children’s hospital in the state, and Jersey Shore University Medical Center at #6. JFK Johnson Rehabilitation Institute has also once again been ranked among the nation’s best rehabilitation hospitals. No matter what, or when, we are ready to care for you. Environmental, Social and Governance (ESG) To demonstrate our commitment to creating a more equitable and sustainable future, ESG practices are part of our strategic priorities across the network. Read our 2023 Environmental, Social and Governance report to learn more about how this critical work is building stronger, healthier and thriving communities across New Jersey and beyond.

Benefits

  • Health and Wellbeing

    Employee Assistance Program (EAP)

  • Health Plans

  • Learning and Development

    Performance Management & Learning and Development

  • Retirement

    Hackensack Meridian Health 401k Savings Plans

  • Time Off

    Paid Time Off (PTO)

  • Former Team Members