Urban Outfitters Assistant Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Aug 3

Applications are closed

Job
Full-time
Junior (1-2 years)

Requirements

- Passion for UO brand
- 2+ years store leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
- Eagerness to learn and grow within the organization

Responsibilities

- Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
- Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
- Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Supports the store management team by participating in daily opening/closing office procedures and other operational tasks
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
- Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager
- Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

FAQs

What is the location of the Assistant Manager position?

The position is located at 135 Rideau St., Ottawa, Ontario, K1N5X4 Canada.

What are the main responsibilities of the Assistant Manager?

The main responsibilities include supporting the service experience, visual processes, and business operations, driving a service culture, team management, executing visual and business operations, and fostering effective communication and relationships.

What experience is required for this position?

A minimum of 2+ years of store leadership experience is required.

What qualifications do I need to have to apply for this role?

Candidates should have a passion for the Urban Outfitters brand, strong merchant skills, a proven track record of delivering financial results, and experience in developing talent.

Are there flexible work hours for this position?

Yes, the role requires the ability to work flexible hours, including nights, weekends, and holidays.

What benefits are offered to employees?

URBN offers comprehensive benefits, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. Specific eligibility may vary based on location and employment status.

What is the starting pay for the Assistant Manager role?

The starting pay for this position is CAD $23.68 per hour.

Is there an opportunity for professional growth within the company?

Yes, the role emphasizes personal development and provides opportunities for growth within the organization.

How important is customer experience in this position?

Customer experience is a top priority, and the Assistant Manager is expected to drive engagement and improvement in every interaction.

How does the Assistant Manager contribute to team dynamics?

The Assistant Manager actively participates in team management, facilitates onboarding, provides feedback, and fosters an inclusive environment that amplifies all voices.

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Fashion & Arts

Industry

10,001+

Employees

1970

Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.