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Urban Outfitters Department Manager - Bristol, UK

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

6d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    People, HR & Administration
  • Bristol

AI generated summary

  • You need management experience in fast-paced fashion retail, strong operational skills, local market understanding, and the ability to drive sales through service and visual presentation.
  • You will lead and develop a store team, manage performance, ensure customer service excellence, uphold standards, analyze trends, and optimize sales while maintaining effective operations.

Requirements

  • Experience in a management role working in a fast paced, high volume fashion retail environment
  • Demonstrates strong operational skills
  • An understanding of the Urban Outfitters culture and its appeal to the local market
  • Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

Responsibilities

  • Recruit, motivate, develop and lead a store team
  • Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)
  • Recognise and develop talented individuals for advancement and growth within the organisation
  • Uphold Company standards and act as a positive role model to others
  • Inspire, motivate and encouraging teamwork among the team
  • Conduct productive daily meetings to ensure that goals are met
  • Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
  • Possess excellent communication skills in both written and verbal form
  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards
  • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
  • Achieve the store stock loss goals by overseeing adherence to loss prevention practices
  • Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
  • Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
  • Understand and interpret current fashion trends in local markets in order to generate creative solutions
  • Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
  • Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
  • Utilise Company reports to react to trends and drive business
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
  • Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
  • Demonstrate entrepreneurial skills to achieve and exceed store targets

FAQs

What are the main responsibilities of the Urban Outfitters Department Manager?

The main responsibilities include total department accountability for sales, service profitability, loss prevention, employee development, and assisting with general store operations.

What qualities are required for this management role?

Candidates should have experience in a management role within a fast-paced, high-volume fashion retail environment, strong operational skills, an understanding of the Urban Outfitters culture, and the ability to drive sales through excellent service and visual presentation.

What team management tasks will I be responsible for?

You will recruit, motivate, develop, and lead the store team, manage performance development, provide coaching, and recognize talented individuals for advancement.

How is communication handled within the team?

You will conduct productive daily meetings, inspire teamwork, effectively delegate projects, and maintain excellent written and verbal communication.

How does the company promote employee well-being?

The company offers an Employee Assistance program, discounts on gym memberships, private medical insurance for eligible employees, and a 'Life Leave' for important life events.

What kind of discounts can employees expect?

Employees can receive up to 40% discount at all URBN brands.

What approach does Urban Outfitters take towards diversity and inclusion?

Urban Outfitters is an Equal Opportunities Employer committed to diversity and inclusion, providing equal employment opportunities regardless of factors like age, gender, race, or disability.

Will I have opportunities for continued professional development?

Yes, the company offers structured support and continued learning and development opportunities within the business.

How does the company ensure a positive customer experience?

You will oversee customer service by setting daily goals, training and coaching the team on service standards, and striving to achieve company-average mystery shop results.

What is the store's stance on health and safety regulations?

The company is committed to upholding Health & Safety regulations at all times to protect both employees and customers.

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Fashion & Arts
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.