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Urban Outfitters Key Holder - Houston

  • Job
    Entry Level
  • Hospitality & Retail
    Sales & Business Development
  • Houston

AI generated summary

  • You must have a passion for the brand, leadership experience, be a team player, flexible availability, and eagerness to learn and grow within our organization.
  • You will lead by example, providing extraordinary customer service, managing team dynamics, maintaining visual standards, and supporting business operations to drive profitability and create a positive work environment at Urban Outfitters in Houston.


  • Passion for UO brand
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization


  • Brand Experience:
  • Acts as a brand representative reflective of company values
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
  • Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
  • Leadership + Team Management:
  • Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
  • Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
  • Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
  • Visual + Business Operations:
  • Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
  • Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
  • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Communication + Relationships:
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
  • Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
  • Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.


What are the responsibilities of a Key Holder at Urban Outfitters?

The Key Holder collaborates with the store management team in supervising daily store operations, setting a fun and energetic pace to accomplish operational and visual objectives, and driving sales through genuine customer connections.

What qualities are essential for a Key Holder at Urban Outfitters?

Key Holders should possess excellent customer service and communication skills, a strong ability to lead and motivate a team, attention to detail, and a passion for the Urban Outfitters brand.

What is the role of a Key Holder in driving sales at Urban Outfitters?

Key Holders play a key role in driving sales by fostering genuine customer connections, providing exceptional customer service, and leading by example in creating an engaging and positive shopping experience for customers.

How does a Key Holder work with the store management team at Urban Outfitters?

Key Holders collaborate closely with the store management team to set and achieve operational and visual objectives, maintain store standards, and support the overall success of the store. They also assist in training and developing team members.

Fashion & Arts
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.