Logo of Huzzle

Urban Outfitters Key Holder - Nashville

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
    Sales & Business Development
  • Nashville

AI generated summary

  • You need a passion for UO, leadership skills, team player mentality, flexible availability, and a desire to grow with URBN.
  • You will lead by example, provide extraordinary service, manage team dynamics, execute visual standards, and maintain operational efficiency to drive sales and cultivate a positive customer experience.


  • Passion for UO brand
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization


  • Brand Experience:
  • Acts as a brand representative reflective of company values
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
  • Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
  • Leadership + Team Management:
  • Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
  • Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
  • Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
  • Visual + Business Operations:
  • Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
  • Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
  • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Communication + Relationships:
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
  • Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
  • Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.


What are the key responsibilities of an Urban Outfitters Key Holder in Nashville?

The key responsibilities include supervising daily store operations, setting operational and visual objectives, driving sales through genuine customer connections, and collaborating with the store management team.

What qualifications are needed to become an Urban Outfitters Key Holder in Nashville?

Qualifications typically include prior retail experience, strong communication skills, leadership abilities, and a passion for customer service.

Will I be required to work weekends and holidays as an Urban Outfitters Key Holder in Nashville?

Yes, as a Key Holder, you may be required to work weekends and holidays to ensure the store operates smoothly during peak times.

How does the Urban Outfitters Key Holder in Nashville contribute to the overall success of the store?

The Key Holder plays a crucial role in driving sales, maintaining a positive store environment, and providing excellent customer service to enhance the overall success of the store.

What training and development opportunities are available for Urban Outfitters Key Holders in Nashville?

Urban Outfitters provides ongoing training and development opportunities for Key Holders to further enhance their skills and knowledge in retail operations and customer service.

Fashion & Arts
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.