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Urban Outfitters Key Holder - New Orleans

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
    Sales & Business Development
  • New Orleans

AI generated summary

  • You must be passionate about the UO brand, have leadership experience, be a team player, work flexible hours, and be eager to learn and grow within the organization.
  • You will be the face of the brand, leading by example in providing exceptional customer service, managing the team, maintaining visual standards, and executing daily store operations while fostering positive relationships and communication within the team.


  • Passion for UO brand
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization


  • Brand Experience:
  • Acts as a brand representative reflective of company values
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
  • Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
  • Leadership + Team Management:
  • Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
  • Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
  • Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
  • Visual + Business Operations:
  • Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
  • Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
  • Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Communication + Relationships:
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
  • Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
  • Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.


What are the main responsibilities of a Key Holder at Urban Outfitters in New Orleans?

The main responsibilities of a Key Holder include collaborating with store management to supervise daily store operations, setting a fun and energetic pace to accomplish operational and visual objectives, driving sales through genuine customer connections, and supporting overall store performance.

What qualities are essential for a successful Key Holder at Urban Outfitters in New Orleans?

Essential qualities for a successful Key Holder at Urban Outfitters in New Orleans include strong leadership skills, the ability to motivate and support team members, excellent communication and customer service skills, a passion for the brand and product, and a proactive and solution-oriented mindset.

Is previous retail experience required to be a Key Holder at Urban Outfitters in New Orleans?

While previous retail experience is preferred, it is not always required to be a Key Holder at Urban Outfitters in New Orleans. However, a passion for retail, customer service, and the brand is essential.

How does a Key Holder contribute to driving sales at Urban Outfitters in New Orleans?

A Key Holder contributes to driving sales by setting a fun and energetic pace in the store, creating genuine connections with customers, supporting visual and operational objectives, and assisting in motivating and training team members to provide outstanding customer service.

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Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.