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Urban Outfitters Sales Associate - Southampton, UK

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Southampton

Requirements

  • Previous experience in a retail environment – not a must.
  • An awareness of the Urban Outfitters brand and its appeal to the local market.
  • Strong communication skills.

Responsibilities

  • Deliver a positive, friendly experience by engaging the customer through conversation and service
  • Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
  • Provide a store experience that reflects the Company’s mystery shop standards
  • Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
  • Uphold Company standards and act as a positive role model to peers
  • Work productively within the team and take initiative to work with others toward a common, collaborative goal
  • Assist in the training and development of peers
  • Communicate positively and effectively with peers
  • Actively participate in daily and department meetings
  • Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
  • Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
  • Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
  • Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
  • Always adhere to company health & safety regulations
  • Uphold store merchandising and cleanliness standards
  • Ensure that merchandise is ticketed and the sales floor is well stocked
  • Support sales by assisting in merchandising and display projects
  • Exhibit a familiarity with current product and trend awareness

FAQs

What is the main objective of the Sales Associate role at Urban Outfitters?

The main objective is to support the store management team in achieving an environment that fosters creativity, employee development, and upholds the VIBE philosophy.

Is previous retail experience required for this position?

Previous experience in a retail environment is not a must, but it is preferred.

What kind of training and development will be provided?

The role includes assisting in the training and development of peers, as well as structured support within the business for continued learning and development.

What are the key responsibilities of a Sales Associate?

Key responsibilities include delivering a positive customer experience, working collaboratively with the team, assisting in store operations, and maintaining merchandising standards.

Are there employee discounts available?

Yes, employees can receive up to 40% discount at all URBN Brands.

What benefits do employees receive related to wellbeing?

Employees have access to an Employee Assistance program for mental, physical, and financial health support, discounts on external gym memberships, and private medical insurance for eligible employees.

Is there a provision for taking time off for personal events?

Yes, employees can take advantage of "Life Leave," which allows for one additional day off per year for significant life events, in addition to annual leave entitlement.

What are the health and safety measures in place?

Employees are required to always adhere to company health and safety regulations as part of their operations responsibilities.

What is the location of the Urban Outfitters store for this position?

The position is located at 54 Above Bar Street, Southampton, S0147DS, United Kingdom.

What is the focus during prime time selling hours?

During prime time selling hours, the focus is to enhance the VIBE by engaging customers rather than working on projects.

Fashion & Arts
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.

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