FAQs
What are the main responsibilities of the Urban Outfitters Service Experience Manager?
The main responsibilities include overseeing customer experience, managing the store team, ensuring service excellence, leading operations, and developing strategies to meet sales and profitability goals.
Where is this position located?
This position is located at Plaza de Catalunya Centre Comercial El Triangle, Barcelona, 08002 Spain.
What type of experience is required for this role?
Experience in a management position within a high-volume, fast-paced retail fashion environment is required.
What are the key performance indicators (KPIs) for this role?
The key performance indicators include NPS score, matching rate, conversion rate, and ATV (average transaction value).
How is the store team managed in this role?
The Service Experience Manager recruits, motivates, develops, and leads the store team while managing performance evaluations, individual development plans, and training.
Is there a focus on customer experience in this role?
Yes, the position emphasizes total responsibility for the customer experience in store, optimizing processes with the customer in mind.
What qualities are desired in an Urban Outfitters Service Experience Manager?
Strong operational skills, excellent customer service, a solid understanding of retail business practices, and the ability to inspire and lead a team.
Are there ongoing training and development opportunities for the team?
Yes, the manager is responsible for providing coaching and feedback to promote continuous employee development.
Does Urban Outfitters provide equal employment opportunities?
Yes, Urban Outfitters is committed to diversity and inclusion and provides equal employment opportunities regardless of various factors such as age, race, or gender.
Is familiarity with fashion trends important for this position?
Yes, understanding and interpreting current fashion trends in local markets is crucial for delivering creative solutions in merchandising and customer engagement.