(USA) Senior Manager, Associate Relations

Walmart

3mo ago

Job
Full-time
Mid & Senior Level
Consulting
People, HR & Administration
Bentonville

AI generated summary

You need a Bachelor’s in HR or Business plus 3 years of HR/employee relations experience (or 5 years total), knowledge of employment policy, strong leadership, and excellent communication skills.
You will manage HR investigations, guide leadership on associate programs, develop support strategies, oversee data accuracy, enhance policies, drive projects, supervise teams, and ensure compliance.

Requirements

Minimum Qualifications: Bachelor’s degree in Human Resources, Business, or related field and 3 years’ experience in human resource management, employee relations, or related area OR 5 years’ experience in human resource management, employee relations, or related area.
Knowledge of employment policy
Strong leadership ability and a willingness to develop others
Comfortable leading high-profile work and interacting with executives
Excellent communication and listening skills

Responsibilities

Manages investigations of complex human resources matters by overseeing investigative processes across the team; reviewing investigative strategies; leading escalated investigation processes; ensuring investigations align with established processes; identifying vulnerabilities and recommending process refinements; overseeing the development of conclusions from findings and presenting findings and decisions to business unit or human resources leadership; supporting the team in communicating decisions to stakeholders; identifying risks and vulnerabilities with complex cases; and recommending and driving corrective measures.
Provides guidance to business and human resources senior leadership by identifying key stakeholders and establishing relationships; educating and advising leadership on associate support programs and investigation protocols and processes; providing direction to senior leadership to align on decision processes; reviewing trends in cases and communicating them to senior leadership; partnering with leadership on action plans to address trends; advising leadership on best practices; meeting with business unit customers to discuss metrics, new projects, and program roll-outs; consulting on potential risks and vulnerabilities; and providing guidance regarding strategies.
Develops and manages the strategic design and implementation of associate support programs by partnering with senior leadership regarding long-term strategies for associates; researching and reviewing external benchmarking data to determine best practices; partnering with external consultants to determine best-in-class service offerings; evaluating data and developing insights to drive associate support strategies; building global models to drive consistency in associate support programs across markets; partnering with senior leadership to ensure management follows company expectations for communication with associates; and overseeing the implementation of new associate support models and programs.
Directs and supports the development, accuracy, and distribution of reports and analytical data by supervising and approving data gathering and analyses; overseeing the development and approval of analytical summaries and reports distributed to key leaders; reviewing analytical summaries and reports to ensure alignment with customer requests and business needs; interpreting analytical summaries and reports for business needs and for key stakeholders; and establishing governance and oversight of data collection, input and accuracy.
Develops and manages processes, policies, and systems related to field associate support by tracking and analyzing case metrics to determine areas of opportunity within existing processes; evaluating and updating investigative protocols, policies, and processes; determining system capabilities and ensuring they align with strategies; collaborating with senior leadership to integrate practices into business strategies; identifying areas of opportunity to mitigate risk; and advising senior leadership on changes and need for alignment.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

FAQs

Do we support sponsorship for this position?

No, this role is not supporting sponsorship at this time.

Is relocation required for this position?

Yes, this role requires relocation to Bentonville, AR.

What is the primary mission of the Associate Relations team?

The primary mission of the Associate Relations team is to help associates achieve peace of mind regarding their concerns, enabling them to focus entirely on serving customers.

What are the minimum qualifications required for this position?

The minimum qualifications are a Bachelor's degree in Human Resources, Business, or a related field and 3 years of experience in human resource management, employee relations, or a related area, or 5 years of experience in those fields.

What kind of benefits does Walmart offer for this position?

Walmart offers competitive pay, performance-based incentive awards, medical, vision, and dental coverage, a 401(k), company-paid life insurance, various paid time off benefits, and education assistance, among others.

Are there opportunities for career development in this position?

Yes, the role includes providing supervision and development opportunities for associates, including training, mentoring, and establishing performance expectations.

What type of skills are important for this role?

Important skills include strong leadership ability, excellent communication and listening skills, and the ability to lead high-profile work and interact with executives.

What does the role entail regarding investigations?

The role involves managing investigations of complex human resources matters, overseeing investigative processes, reviewing strategies, ensuring investigations align with established processes, and presenting findings to senior leadership.

What performance metrics are used to measure success in this role?

Success is measured by the positive changes brought to associate relations, effective case management, and the alignment of support programs with company strategies and best practices.

What is the salary range for this position?

The annual salary range for this position is $90,000.00-$180,000.00.

Walmart

https://www.walmart.com/

Retail & Consumer Goods

Industry

10,001+

Employees

1962

Founded Year

Mission & Purpose

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023. This is that place where your passions meet purpose. Join our family and build a career you’re proud of.