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Used Car Sales Advisor - Wolverhampton

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Tesla

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Wolverhampton

AI generated summary

  • You must be passionate about our mission, possess strong communication skills, explain topics simply, work well under pressure, be detail-oriented, and hold a valid UK driving license.
  • You will engage customers, provide expert vehicle insights, manage sales processes, and ensure exceptional service while meeting performance targets and collaborating with teams.

Requirements

  • Passion for Tesla's mission and products, and a desire to share this with others
  • Excellent communication skills and the ability to build rapport with customers
  • The ability to explain complex topics to customers in simple terms
  • Focus on educating and understanding customers' needs
  • Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Understands English language and communicate in it when needed
  • Valid UK driving license held for 2 years and over

Responsibilities

  • Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
  • Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
  • Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
  • Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
  • Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
  • Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
  • Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
  • Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
  • Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
  • Consistently meet or exceed sales targets and performance metrics.
  • Operate with a flexible mindset to support sales and delivery needs across the team.
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
  • Execute on and share best practices with and across your Tesla location.
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs.
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done.
  • Manage any additional duties to support wider business requirements.

FAQs

What is the main responsibility of a Used Car Sales Advisor at Tesla?

The main responsibility is to help customers on their journey to ownership of a Used Tesla vehicle by educating them about Tesla vehicles, understanding their needs, and guiding them through the sales process.

What kind of training and development does Tesla offer for this position?

Tesla offers ongoing training and development to help you grow your skills and career, ensuring you remain a product expert on Tesla vehicles and technologies.

Is there a focus on teamwork in this role?

Yes, teamwork is essential, as you will be part of a larger sales and delivery team working closely and flexibly on tasks to achieve sales and delivery targets.

What type of environment can an employee expect while working at Tesla?

Employees can expect a dynamic and fast-paced environment where inclusion, learning, and collaboration are key to success.

Are there specific qualifications required for this position?

Yes, candidates need to have excellent communication skills, the ability to build rapport with customers, and a valid UK driving license held for 2 years or more.

How does Tesla expect its Used Car Sales Advisors to manage customer inquiries?

Tesla expects its Used Car Sales Advisors to establish trust as reliable advisors by addressing customer inquiries, concerns, and objections promptly and knowledgeably.

Will I need to stay updated with industry trends for this role?

Yes, staying abreast of industry trends, market dynamics, and competitors' offerings is crucial for providing insights and suggestions to refine the sales process.

What goals should I aim to achieve as a Used Car Sales Advisor?

You should aim to consistently meet or exceed sales targets and performance metrics while creating exceptional customer experiences that foster enduring relationships.

Are there opportunities to provide feedback on the Certified Pre-Owned program?

Yes, you will actively contribute to the refinement and success of the Certified Pre-Owned program by offering valuable feedback on customer experiences and aiding in process optimization.

What should I bring to this position besides a passion for Tesla's mission?

Besides a passion for Tesla's mission, you should bring excellent communication skills, the ability to explain complex topics simply, a strong attention to detail, and organizational skills.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.