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User Experience Design Strategist

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TD Bank

9d ago

  • Job
    Full-time
    Senior & Expert Level
  • London
  • Quick Apply

AI generated summary

  • You need UX strategy experience in financial services, strong collaboration skills, ability to translate research into insights, excellent communication skills, and a grasp of platform development.
  • You will develop user-centered design strategies, collaborate with teams, advocate for a user-first mindset, create presentations, and support stakeholder communication and documentation.

Requirements

  • Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
  • Strong collaboration skills with experience working across large, matrixed organizations.
  • Ability to translate user research into actionable insights and practical recommendations.
  • Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
  • Excellent writing, editing, and storytelling skills with a strong attention to detail.
  • Comfortable managing multiple priorities in a fast-paced, evolving environment.
  • Understanding of platform development strategies and large-scale program delivery is a strong advantage.

Responsibilities

  • Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
  • Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
  • Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
  • Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
  • Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
  • Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
  • Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
  • Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.
  • Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.

FAQs

What is the work location for this position?

The work location for this position is London, United Kingdom.

What are the working hours for this role?

The working hours for this role are 35 hours per week.

Who does the User Experience Design Strategist report to?

The User Experience Design Strategist reports directly to the Director – Experience Design.

What is the main focus of the User Experience Design Strategist role?

The main focus of the User Experience Design Strategist role is to drive user-centred design initiatives within the Global Transaction Banking platform while advancing UX strategy and supporting cross-team alignment.

What qualifications are required for this position?

Candidates should have experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments, as well as strong collaboration skills and the ability to translate user research into actionable insights.

Are there opportunities for career development?

Yes, there are opportunities for career development through regular leadership and mentoring conversations, training programs, and access to an online learning platform.

Is there a focus on user-centered design in this role?

Yes, a user-first mindset is advocated in this role while respecting the broader strategic, operational, and stakeholder landscape.

What types of communication will the User Experience Design Strategist be responsible for?

The User Experience Design Strategist will assist in crafting executive-level presentations and materials that convey user-centred design progress and contribute to storytelling initiatives showcasing collaboration across the program.

Is there support for training and onboarding?

Yes, training and onboarding sessions will be provided to ensure new hires have everything they need to succeed in their roles.

What is the interview process for this position?

The interview process involves reaching out to candidates of interest to schedule an interview, and TD strives to communicate outcomes to all applicants by email or phone call.

How does TD handle accommodations during the recruitment process?

If candidates require accommodations for the recruitment/interview process, they can let TD know, and the organization will work with them to meet their needs.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen