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User Experience Designer, Senior Associate

  • Job
    Mid & Senior Level
  • Design
  • Plano, +1

AI generated summary

  • You must have 3+ years of UX design experience, inclusive design knowledge, proficiency in industry-standard tools, collaborate well with teams, and show understanding of technical constraints to excel in this Senior User Experience Designer role at JP Morgan Chase & Co.
  • You will design and develop user-centric solutions, analyze data for insights, collaborate with teams, conduct research, advocate for users, prototype, create UI designs, and contribute to strategic thinking for enhancing the overall user experience.


  • Required qualifications, capabilities, and skills:
  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
  • Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Self-direct in both planning and structuring work and executing at expected levels of quality
  • Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
  • Advance skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
  • Able to show how your understanding of technical constraints and opportunities informed your design solutions
  • Comfortable and confident when presenting work to cross-functional Directors
  • Preferred qualifications, capabilities, and skills:
  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches
  • Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
  • Demonstrated understanding of how design connects with broader business value
  • Early development in adjacent skills such as Information Architecture, User Research, UX Writing, and Prototyping


  • Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
  • Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
  • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
  • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
  • Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
  • Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
  • Participate in upfront user research to help synthesize the research findings into design principles and experience frameworks
  • Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
  • Ideate and prototyping to explore different options, including unexpected, but still workable solutions
  • Diagram the product ecosystem, omni-channel service layers and the customer experience
  • Create detailed UI design, built upon our Design System, that brings our solutions to life


What is the primary responsibility of a Senior User Experience Designer at JPMC?

The primary responsibility of a Senior User Experience Designer at JPMC is to design and develop elegant solutions to specific interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices. They also collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.


  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.