User Researcher

The Scottish Government

Jul 23

Applications are closed

Job
Full-time
Mid Level
Design
£36.6K
Edinburgh

Requirements

No formal qualifications are required for this role.
To apply for this post, you will need to provide the information requested below via the online application process.
A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements - this is accessed through the candidate profile.
A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities, and experience suitable for this role, with reference to the essential criteria below:
Experience in a research role, choosing and delivering a range of research methods for different situations and contexts.
Experience of communicating research approaches and insights effectively to different audiences, ensuring they are understood by your stakeholders.
Experience of designing research sessions to ensure they are inclusive and meet the diverse needs of participants.
Experience of managing personal data, consent processes and other ethical considerations when working with research participants.

Responsibilities

Designing and running user research using a range of methods (qualitative and quantitative) to best support business and project needs
Working closely with teams to provide clear, actionable insights and support decision making
Facilitating the inclusion of different types of users in research activities.
Advocating for accessibility, assisted digital and inclusive design practices to help teams deliver accessible services that work for all.
Supporting teams to continually improve their understanding of and engagement with users and their needs, embedding insight into their work.
Managing the ethics and consent processes with research participants.
Managing the use and licensing of user research tools and facilities.
Supporting the development of data protection and equalities impact assessments.
Understanding user-centred service design and delivery practices.
Helping raise awareness of the social and technological context for government services.
Contribute to the DDaT community by participating in events and reviewing processes, tools and guidance.
Below are details of the Competencies required for this role and you will be tested against these competencies if you are invited to attend the interview/assessment:
People Management
Communication and Engagement
Improving Performance
Analysis and Use of Evidence
DDaT Technical Skill Assessment

FAQs

What is the primary role of the User Researcher at Revenue Scotland?

The primary role of the User Researcher is to lead user research activities within the DDaT team, collaborating with various teams and partner suppliers to improve Scotland’s devolved tax system by understanding users' needs and experiences.

Is prior formal qualification required for this User Researcher position?

No formal qualifications are required for this role; the emphasis is placed on relevant skills and experience.

What are some of the key responsibilities of the User Researcher?

Key responsibilities include designing and conducting user research sessions, communicating insights effectively, facilitating inclusive research practices, managing ethical considerations, and supporting the development of data protection and equalities impact assessments.

What is the working environment like for this position?

The role involves a hybrid working model, requiring attendance at the assigned office (Victoria Quay, Edinburgh or Glasgow hub) at least 2-3 days per month, with flexibility for remote work.

What are the essential criteria for applying to this role?

Essential criteria include experience in user research roles with a variety of methodologies, effective communication of research insights, designing inclusive research sessions, and managing ethical considerations related to personal data and consent.

What type of candidates does Revenue Scotland encourage to apply?

Revenue Scotland encourages diverse and inclusive candidates to apply, including those with different working patterns, as long as they meet the business requirements for the role.

Will the hiring process include an assessment?

Yes, the hiring process will consist of an assessment and a competency-based interview, with details to be confirmed later.

What is the purpose of the DDaT Pay Supplement for this role?

The DDaT Pay Supplement of £5,000 per annum (pro-rata) is designed to address recruitment and retention issues due to market pressures and is subject to regular review after a 3-month competency qualifying period.

How can candidates request adjustments in the recruitment process?

Candidates needing adjustments during the recruitment process should contact Revenue Scotland via rsrecruitment@revenue.scot.

What platform will be used for virtual interviews?

Virtual interviews will be conducted using Microsoft Teams, and candidates should ensure they have a suitable device and internet connection.

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Mission & Purpose

The devolved government for Scotland is responsible for most of the issues of day-to-day concern to the people of Scotland, including health, education, justice, rural affairs, and transport. The Scottish Government was known as the Scottish Executive when it was established in 1999 following the first elections to the Scottish Parliament. The current administration was formed after elections in May 2007. The Government's Purpose: To focus government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.