FAQs
What is the job title for this position?
The job title is Utility Bill Associate.
What are the qualifications required for this role?
The required qualification for this role is any graduation.
How many years of experience are needed for this position?
The position requires 1 to 3 years of experience.
What type of work will the Utility Bill Associate be doing?
The Utility Bill Associate will be managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions while closing faults and complaints within SLAs.
What skills are preferred for this role?
Preferred skills for this role include proficiency in email and chat processes, good typing skills, and the ability to work well in a team.
Is this job aligned with the customer support vertical?
Yes, this role is aligned with the Customer Support vertical.
What is the nature of the interactions for this role?
The expected interactions are within the team and with the direct supervisor.
Will this job require working in shifts?
Yes, this role may require working in rotational shifts.
What type of support does the Service Desk Non-Voice Support team provide?
The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
What are the key attributes that the company is looking for in candidates?
The company is looking for candidates who have results orientation, agility for quick learning, the ability to establish strong client relationships, and detail orientation.
What impact do the decisions made by this role have?
The decisions made by this role primarily impact the individual's work.
Is there a specific type of problem solving expected in this role?
Yes, the role requires solving routine problems largely through precedent and referral to general guidelines.