Logo of Huzzle

UX Research Operations Coordinator

image

GitLab

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Research & Development
  • Germany, +15
    Remote
  • Quick Apply

AI generated summary

  • You have UX Research Operations experience, strong organizational and communication skills, a passion for process improvement, problem-solving abilities, and alignment with our core values.
  • You will manage participant recruitment for UX research, oversee processes, ensure compliance, maintain documentation, collaborate with teams, handle vendor relations, and assist with panel management.

Requirements

  • Relevant Experience: You have experience in UX Research Operations or a similar coordination role in a research environment.
  • Career Focus: You’re passionate about growing your career in UX Research Operations at GitLab, understanding that this role does not lead to a UX Researcher position.
  • Organizational Skills: You excel at managing multiple research operations projects simultaneously with efficiency and precision.
  • Strong Communicator: Your written and verbal communication skills enable you to collaborate effectively with internal teams and external participants.
  • Process Improvement: You’re excited to enhance our research operations processes and bring prior experience in process development for research teams.
  • Problem-Solving Mindset: You’re a self-starter with a creative approach to problem-solving, attention to detail, and a focus on results.
  • Alignment with Values: GitLab’s values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate deeply with you.
  • Self-Learner: You thrive in a culture that encourages self-learning and self-service, embracing these principles as part of your daily work.

Responsibilities

  • Oversee all aspects of participant recruitment for UX research, including sourcing, outreach, screening, scheduling, managing participation agreements, ensuring privacy compliance, and handling incentives
  • Continuously assess team needs, identify gaps, and implement improvements to research operations and processes
  • Maintain accurate and standardized documentation, including the UX Research Operations handbook and templates
  • Work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery
  • Manage relationships with external providers, such as recruitment platforms and digital rewards services
  • Handle provisioning and deprovisioning of access to ReOps tools
  • Support participant and customer privacy by addressing data requests responsibly
  • Assist the Senior ReOps Coordinator with panel management, repository oversight, and other operational tasks

FAQs

What is the main responsibility of the UX Research Operations Coordinator at GitLab?

The main responsibility is to support UX Researchers by overseeing participant recruitment, managing tools and resources, optimizing processes, and ensuring compliance, allowing researchers to focus on delivering impactful insights.

Is prior experience in UX Research Operations necessary for this role?

Yes, relevant experience in UX Research Operations or a similar coordination role in a research environment is required.

What are some examples of the projects the ReOps team may work on?

Examples include building a participant panel for AI research, streamlining low-risk ReOps processes with self-serve tools, and recruiting industry leaders for strategic research on new features.

Does this position lead to a UX Researcher role?

No, this role focuses on supporting UX Research Operations and does not lead to a UX Researcher position.

How does GitLab support employees' well-being?

GitLab offers benefits to support health, finances, and well-being, including flexible paid time off, a growth and development budget, and parental leave.

What skills are important for success in this role?

Important skills include organizational skills for managing multiple projects, strong communication abilities, a problem-solving mindset, attention to detail, and a passion for process improvement.

Is GitLab an equal opportunity employer?

Yes, GitLab is proud to be an equal opportunity workplace and does not tolerate discrimination based on any protected characteristics.

Are there any specific location-based eligibility requirements for this role?

While all roles are remote, some positions may have specific location-based eligibility requirements. The Talent Acquisition team can provide details during the recruitment process.

Does GitLab offer support for home office setup?

Yes, GitLab provides home office support to help employees set up their remote work environments.

Can applicants with varying levels of experience apply for this role?

Yes, GitLab welcomes interest from candidates with varying levels of experience, and many successful candidates may not meet every single requirement.

Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.

Technology
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.