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UX Researcher- Full Term Contract (12 months)

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Just Eat Takeaway.com

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Research & Development
    Product
  • Toronto

AI generated summary

  • You must have experience in UX research, a passion for understanding user needs, strong collaboration skills, comfort with ambiguity, and an ability to advocate for users in product development.
  • You will design and execute research plans using various methods, transform research needs into actionable insights, advocate for inclusivity, and communicate findings collaboratively.

Requirements

  • Experience in a UX Researcher or equivalent position
  • Passion for digging deeper to understand the underlying needs and goals of our users and the business
  • A desire to use research to impact decision-making - whether in design, product, or larger strategy
  • Organisation and proactiveness - experience balancing the needs of a number of different stakeholder teams
  • Ability to develop trusting, collaborative, and productive relationships with stakeholders - who look to you as a true partner
  • You are comfortable with ambiguity and enjoy tackling complex problems
  • You love to synthesise learnings into clear, concise, and compelling stories that impact the people and work around you
  • A growth-oriented outlook, with a desire to learn and improve both yourself and the people and teams around you
  • You love advocating for users in product development and telling their stories

Responsibilities

  • Utilise different research methods and understand when to apply one method over another (both qualitative and quantitative)
  • Turn (sometimes ambiguous) research needs into clear and compelling questions, activities, & outcomes
  • Develop and create flexible research plans using effective research methods
  • Synthesise learnings into clear, concise, and compelling stories that impact the people and work around you
  • Advocate for accessible and inclusive solutions
  • Taking a proactive, hands-on approach and taking ownership of the entire research process, from planning to playback, with a focus on working collaboratively

FAQs

What is the duration of the contract for the UX Researcher position?

The contract for the UX Researcher position is for a full term of 12 months.

What kind of team will I be working with as a UX Researcher?

You will be working in cross-functional teams comprised of Researchers, Designers, Copywriters, Product Managers, Analysts, and Engineers.

What are the key responsibilities of this role?

Key responsibilities include utilizing various research methods, developing research plans, synthesizing learnings into compelling stories, advocating for accessible solutions, and taking ownership of the research process from planning to playback.

What qualifications do I need to apply for this position?

You should have experience in a UX Researcher or equivalent position, a passion for understanding user needs, strong organizational skills, and the ability to develop trusting relationships with stakeholders.

Will I have the opportunity to interact with users directly?

Yes, the role involves regularly speaking with users to understand their needs and gather insights for product and design improvements.

Is there a focus on inclusion and diversity within the company culture?

Yes, Just Eat Takeaway.com is committed to creating an inclusive culture and encourages diversity of people and thinking.

What qualities are desired in a candidate for this position?

Desired qualities include comfort with ambiguity, a proactive approach to problem-solving, the ability to synthesize findings into concise stories, and a growth-oriented mindset.

How does the company value user advocacy in the product development process?

The company values user advocacy by emphasizing the importance of understanding and representing users’ needs and stories throughout the product development lifecycle.

What can I expect from the company culture at Just Eat Takeaway.com?

The culture is fun, fast-paced, and supportive, with an emphasis on movement, growth, and celebrating contributions of all employees.

Where can I find more information about the company's culture and employee experiences?

You can find more information on the career site, which features employee stories, blogs, podcasts, and other resources related to the company's culture.

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Just Eat Takeaway.com

Technology
Industry
10,001+
Employees
2001
Founded Year

Mission & Purpose

Just Eat Take​away​.com is a lead­ing glob­al online food deliv­ery mar­ket­place, con­nect­ing con­sumers and restau­rants through our plat­form in 20 coun­tries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table.

Culture & Values

  • #Lead

    We’re proud to be a global leader in the online food delivery market. Not just in restaurant choice and order numbers, but also by creating innovative and sustainable solutions.

  • #Deliver

    We deliver more than just fantastic food, both to our customers and ourselves. We work together to ensure success and grow our business.

  • #Care

    We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives.

Benefits

  • Our Mental Health First Aiders

    Our global community of Mental Health First Aiders (MHFA’s) support our mission to create a healthy and safe working environment at JET by encouraging people to speak up about their struggles and about their wellbeing in an open and positive way.

  • Wellbeing Coaching

    ​​​Sometimes we need a helping hand to achieve our wellbeing goals or to make positive lifestyle changes. At JET, employees have access to a global network of wellbeing coaches to support them to make small changes that lead to big improvements for their wellbeing.

  • Employee Assistance Programme

    We have our confidential Employee Assistance Programme that provides our JETers and their family members with access to emotional, financial, legal and other practical support 24/7/365.

  • Training and ongoing campaigning

    We run campaigns, initiatives and training to educate and empower our JETer’s and their managers to not only take care of themselves but also of each other.